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CDI2 months ago

Customer Care Manager

Customer Care Manager
Ghana

Job Description

Customer Care Manager

M-KOPA

We are looking for a Customer Care Manager t oprovide leadership and support towards the delivery of the M-KOPA South Africa customer strategy. The Senior Manager Customer C are will also provide leadership and support over the day-to-day operations of the M-KOPA South Africa Call Center. The role holder will lead multiple customer facing teams across multiple customer interaction channels(Voice and non-voice). Responsibilities for this role will include overseeing the in-country customer support functions which are: Quality and Training. You will report to the Director of Customer Care To achieve this, you will; Implementing Customer Care Strategies. You will drive the overall implementation of customer strategies by creating tactical plans and coordinating the delivery against the set plans. Managing Customer Care Operations. You will oversee the day-to-day operations of the call center with the aim of providing a seamless service to M-KOPA customers across multiple customer-facing teams. Multiple channel management. You will manage multiple customer interaction channels: Voice (inbound and outbound) and non-voice (Online chat,

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