CDIabout 2 months ago

CUSTOMER SUCESS MANAGER

JobPilot
Accra (Ghana)

Job Description

CUSTOMER SUCESS MANAGER

  • Vacancies In Ghana

Job Details

Job Details

CUSTOMER SUCESS MANAGER

A reputable company

Ghana

Full Time

Expired

 About the Opportunity We are partnering with a high-growth SaaS company to hire an experienced Customer Success Manager who can operate strategically, own customer outcomes, and drive measurable impact across the customer lifecycle. This role is best suited for candidates who have consistently managed high-value SaaS accounts and influenced retention and expansion at scale.

 What You’ll Own End-to-end ownership of a portfolio of SaaS customers (onboarding → adoption → renewal → expansion) Building executive-level relationships with key stakeholders Driving product adoption using data, insights, and success plans Proactively identifying churn risks and executing retention strategies Leading QBRs (Quarterly Business Reviews) and value-driven conversations Identifying and closing expansion opportunities (upsell/cross-sell) Acting as a strategic partner—not just support—for your customers

Strict Requirements (Non-Negotiable) 3+ years in Customer Success or Account Management within a SaaS company Proven track record managing mid-market or enterprise SaaS accounts Demonstrated impact on retention, renewals, and revenue expansion Strong commercial acumen (comfortable owning revenue conversations) Experience with customer success platforms (e.g., Salesforce, Gainsight, HubSpot) Ability to engage senior stakeholders and drive strategic discussions

Salary

Competitive

Monthly based

Location

Accra, Greater Accra Region, Ghana

Job Overview

Job Posted:

3 weeks ago

Job Type

Full Time

Job Role

Education

Bachelor Degree

Experience

3+ Years

Slots...

1

Share This Job:

Location

Accra, Greater Accra Region, Ghana

Related Jobs

A reputable company

Accra, Ghana

FRONT DESK

Full Time

Salary:

Competitive

Apply Now

A reputable company

Accra, Ghana

RECEPTIONIST

Full Time

Salary:

Competitive

Apply Now

A reputable company

Kasoa, Ghana

TELLER / CUSTOMER SERVICE OFFI...

Full Time

Salary:

Competitive

Apply Now

Duston Group

Accra, Ghana

FRONT DESK OFFICER

Full Time

Salary:

Competitive

Apply Now

Legacy Hospitality Group

Prampram, Ghana

RECEPTIONIST

Full Time

Salary:

3K -

4K GHS

Apply Now

Gone Bananas

Accra, Ghana

CUSTOMER SERVICE REP

Remote

Salary:

Competitive

Apply Now

A reputable company

Lagos, Nigeria

CUSTOMER EXPERIENCE EXECUTIVE

Full Time

Salary:

Competitive

Apply Now

A reputable company

Accra, Ghana

CALL CENTRE AGENT

Full Time

Salary:

Competitive

Apply Now

A reputable company

Lagos, Nigeria

FRONT DESK / ADMIN OFFICER

Full Time

Salary:

Competitive

Apply Now

A reputable company

, Tchirozérine, Agadez Region, Niger, Niger

CUSTOMER SUPPORT ASSISTANT

Remote

Salary:

Competitive

Apply Now

A reputable company

Accra, Ghana

CUSTOMER SUPPORT REPRESENTATIV...

Full Time

Salary:

Competitive

Apply Now

Cupcake Boutique

Accra, Ghana

SALES REPRESENTATIVE

Full Time

Salary:

Competitive

Apply Now

A reputable company

Accra, Ghana

STOREFRONT ASSOCIATE

Full Time

Salary:

Competitive

Apply Now

A reputable company

Greater London, United Kingdom

FRONT DESK OFFICER

Full Time

Salary:

Competitive

Apply Now

A reputable company

Harare, Zimbabwe

SERVICE DESK AGENT

Full Time

Salary:

Competitive

Apply Now

KZmall Auto Parts

Accra, Ghana

CUSTOMER SERCVICE REPRESENTATI...

Full Time

Salary:

Competitive

Apply Now

A reputable company

Greater London, United Kingdom

FRONT DESK OFFICER

Full Time

Salary:

Competitive

Apply Now

A reputable company

Khor Fakkan, United Arab Emirates

WAITER / WAITRESS

Full Time

Salary:

Competitive

Apply Now

Job: Job Title

Job Details

  • Country : Ghana

  • City : Greater Accra Region, Ghana

  • Contract Type : CDI

---

**

[Click the Apply button below to see the contact details]

Expert Application Advice

Technical proficiency — JobPilot expects hands-on mastery of Salesforce, HubSpot. Don't just list them: describe a concrete project where you used them and the outcome delivered.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Sales KPIs — Revenue generated, portfolio growth, quota attainment (%): these 3 metrics are mandatory in senior interviews. Also prepare your 100-day plan — sales directors who arrive with a plan are consistently perceived as more credible.

🎯 Make your application ATS-ready

ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.

Create my ATS CV →
Career advice powered by Taf4All

Ready to apply?

Create Your Professional CV

Safety Reminder

Never pay money to get an interview. Taf4All will never contact you to request application fees.

You might also be interested in