Senior CX Agent 
 
 
 
 

 
 
 
 
 
 
 
 
 

 

 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 

 
 
 

 

 
 
 
 
 

 

 
 

 
 
 
 
 

 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 

 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 

 
 
 
 
 
 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 SN 
 
 SN

 
 CI

 
 ML

 
 BF

 
 NE

 
 GN

 
 
 
 
 
 
 
 
 
 
 
 
 
 X 
 

 
 
 
 Offres d'emploi 

 
 
 Recruteur 
 

 
 
 
 Candidat 
 
 
 
 Appel d'offres 
 
 
 
 Profils Pro 
 
 

 
 

 

 
 

 
 
 

 

 Publiez un job   

 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 

 

 

 
 
 
 

 
 

 
 

 
 
 Offre d'emploi

 

 
 
 

 

 
 
 
 
 
 
 
 
 
 
 

 
 

 

 

 
 

 

 
 
 
 
 
 

 
 
 

 

 
 

 
 
 

 
 

 
 

 

 
 
 
 Previous 
 
 
 
 Next 
 

 
 
 
 

 
 

 
 
 
 

 

 

 

 

 

 

 
 

 Senior CX Agent 
 
 
 
 

 
 

 
 

 

 

 
 
 
 

 

 

 

 
 
 
 
 
 

 
 

 

 

 

 Référence 

 161571 
 

 
 

 Localisation 

 Dakar /
 Sénégal 
 
 Expiration 

 12 Mai 2026 
 

 

 Offre visitée 

 265 fois 
 
 

 

 
 
 
 
 
 
 Catégories

 
 Direction générale, Management
 

 
 Organisation non gouvernementale, Association
 
 .

 
 

 Description de l'offre 

 

 

 

 

 

Responsibilities

Customer Operations & Senior Case Management

• Act as the senior point of contact for assigned customers across warehouse and multimodal transport operations

• Coordinate end to end order execution from origin to final delivery, including customs clearance, warehousing, air, road, and maritime transport

• Manage complex customer cases, escalations, and service exceptions

• Ensure service delivery is aligned with SLAs, SOPs, and contractual commitments



Warehouse & Logistics Coordination

• Coordinate inbound, storage, handling, picking, packing, and outbound warehouse activities

• Ensure inventory accuracy, documentation compliance, and adherence to handling requirements

• Support customers with stock visibility, aging reports, and warehouse performance KPIs

Transport & Freight Management

• Follow up on bookings, departures, arrivals, customs clearance, and final delivery

• Coordinate with carriers, trucking partners, airlines, shipping lines, and agents

• Validate transport documentation (BL, AWB, CMR, invoices, packing lists, etc.)

• Ensure compliance with customs, trade, and regulatory requirements

Customer Communication & Performance

• Provide proactive, accurate, and timely communication to customers

• Support MBRs, QBRs, performance reviews, and customer meetings

• Act as a customer advocate internally, ensuring issues are addressed at root cause level

• Support junior CX agents through guidance, coaching, and knowledge sharing



Continuous Improvement & Quality

• Monitor and analyse service KPIs (OTIF, lead time, claims, customer satisfaction)

• Identify recurring issues and drive corrective and preventive actions

• Contribute to process improvements, standardisation, and digital initiatives

• Support best practice implementation across customer experience operations

Billing & Documentation Support

• Ensure accuracy and timeliness of billing triggers

• Support resolution of complex billing disputes

• Maintain high standards of documentation accuracy and system updates



Job requirements 

• A Bachelor’s degree in Logistics, Supply Chain, Business, or a related field

• 3-5 years’ experience in customer experience, logistics operations, freight forwarding, or supply chain environments

• Strong knowledge of warehouse operations and multimodal transport (air, road, maritime)

• Good understanding of international trade and shipping documentation

• Proven experience handling customer escalations and complex cases

• Strong stakeholder management and communication skills

• Ability to work in a fast paced, KPI driven environment

• Strong problem solving, prioritisation, and decision making capability

• Comfort working with standardised processes, systems, and digital tools




 
 

 

 

 

 

 
 
 
 

 

 

 

 
 
 
 

 
 Pour continuer, connectez-vous 
 
 
 

 

 

 
 
 

 
 

 
 
 Connexion candidat 

 Bienvenue. M erci de vous connecter pour accèder aux services de Senjob. 
 

 

 senior-cx-agent_e_161571.html 
 
 
 
 

 ----- OU CONNECTEZ-VOUS AVEC ----- 

 
 

 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 

 
  
 
 
 
 
 
 
 

 
 

 Vos informations oubliées?

 RÉCUPÉREZ VOS INFOS ICI 
 
 
 Vous êtes nouveau?

 CRÉEZ VOTRE COMPTE 

 

 

 

 
 
 

 

 
 

 
 
 

 

 
 
 
 Partagez cette offre 

 
 

 

 
 
 

 
 

 
 

 ces offres aussi pourraient vous intéresser 

 

 

   Titre du poste 
 Localité 

 Expiration 
 
 

 
 
 

 Magasinier 
 
 

 

 

 Sénégal 
 
 24 Mai 
 

 

 
 
 

 Chauffeurs 
 
 

 

 

 Sénégal 
 
 31 Mai 
 

 

 
 
 

 Logistics and Procurement Officer 
 
 

 

 

 Sénégal 
 
 30 Mai 
 

 

 
 
 

 Agent Approvisionneur Matières Premières Locaux 
 
 

 

 

 Sénégal 
 
 28 Mai 
 

 

 
 
 

 Référent Logistique Desk 3 
 
 

 

 

 Sénégal 
 
 28 Mai 
 

 

 
 
 

 02 Chauffeurs 
 
 

 

 

 Sénégal 
 
 21 Mai 
 

 

 
 
 

 02 Chauffeurs 
 
 

 

 

 Sénégal 
 
 21 Mai 
 

 

 
 
 

 Assistant.e Administratif.ve et Logistique 
 
 

 

 

 Sénégal 
 
 21 Mai 
 

 

 
 
 

 COORDINATEUR LOGISTIQUE SÉNÉGAL H/F 
 
 

 

 

 Sénégal 
 
 17 Mai 
 

 

 
 
 

 Chauffeur Grutier Expérimenté 
 
 

 

 

 Sénégal 
 
 28 Mai 
 

 
 

 

 

 

  
 

 

 

 

 
 

 

 

 
 
 
 
 
 
 
 
 

 

 
 

 

 

 

 

 
 
 
 

 

 
 

 

 
 VOUS CHERCHEZ UN EMPLOI ? 

 
 
 
 Login 

   
 
 
 
 Inscription 

 

 

 

 

 

 

 

 Liste des vidéos...

 

 

 

 

 
 

 
 
 
 

 

 

 

 

 

 

 

 

 
 
 
 

 
 
 

 
 
 
 
 
 
 
 

 
 
 

 
 

 

 
 

 

 
 

 
 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

 

 
 
 
 
 

 

 

 

 
 

 

 

 

 

 

 
 

 
 
 

 
 

 

 
 
 
 

 
 
 
 

 
 
 
  

 © 2020 Senjob 

   
     
    
 
       
    
 
 
 

 

 ⎜ A propos de Senjob 

 
 ⎜ Contactez-Nous 

 
 ⎜ Inscription Recruteurs 

 
 ⎜ Espace Recruteurs 

 
 ⎜

<h2>Job Details</h2>
<ul>
  <li><strong>Country :</strong> Sénégal</li>
  <li><strong>Contract Type :</strong> Permanent Contract</li>
</ul>

Senior CX Agent in Sénégal. Permanent Contract contract.

Senior CX Agent in Sénégal 2026

Offre d'emploi Previous Next // Initialize tooltip component
$(function () {
 $('[data-toggle="tooltip"]').tooltip()
})

// Initialize popover component
$(function () {
 $('[data-toggle="popover"]').popover()
}) .carousel-control .icon-prev {
 margin-left: -65px !important;

}
.carousel-control .icon-next {
 margin-right: -65px !important;
}

.carousel-control.left {
 background-image: -webkit-linear-gradient(left,rgba(0,0,0,.0001) 0,rgba(0,0,0,.0001) 100%);
 background-image: -o-linear-gradient(left,rgba(0,0,0,.0001) 0,rgba(0,0,0,.0001) 100%);
 background-image: -webkit-gradient(linear,left top,right top,from(rgba(0,0,0,.0001)),to(rgba(0,0,0,.0001)));
 background-image: linear-gradient(to right,rgba(0,0,0,.0001) 0,rgba(0,0,0,.0001) 100%);
 filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#80000000', endColorstr='#00000000', GradientType=1);
 background-repeat: repeat-x;
}

.carousel-control.right {
 right: 0;
 left: auto;
 background-image: -webkit-linear-gradient(left,rgba(0,0,0,.0001) 0,rgba(0,0,0,.0001) 100%); 
 background-image: -o-linear-gradient(left,rgba(0,0,0,.0001) 0,rgba(0,0,0,.5) 100%);
 background-image: -webkit-gradient(linear,left top,right top,from(rgba(0,0,0,.0001)),to(rgba(0,0,0,.0001))); 
 background-image: linear-gradient(to right,rgba(0,0,0,.0001) 0,rgba(0,0,0,.0001) 100%); 
 filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#00000000', endColorstr='#80000000', GradientType=1);
 background-repeat: repeat-x;
} Senior CX Agent function verif_post(forms)

 {

 if (forms.code.value=="")

 {

 alert('Merci de saisir le code avant de valider cette op&eacute;ration ');

	forms.code.focus();

	return false ;

 }else return true ;

 } Référence 161571 Localisation Dakar /
 Sénégal Expiration 12 Mai 2026 Offre visitée 186 fois Catégories Direction générale, Management Organisation non gouvernementale, Association . Description de l'offre Responsibilities Customer Operations & Senior Case Management •	Act as the senior point of contact for assigned customers across warehouse and multimodal transport operations •	Coordinate end to end order execution from origin to final delivery, including customs clearance, warehousing, air, road, and maritime transport •	Manage complex customer cases, escalations, and service exceptions •	Ensure service delivery is aligned with SLAs, SOPs, and contractual commitments Warehouse & Logistics Coordination •	Coordinate inbound, storage, handling, picking, packing, and outbound warehouse activities •	Ensure inventory accuracy, documentation compliance, and adherence to handling requirements •	Support customers with stock visibility, aging reports, and warehouse performance KPIs Transport & Freight Management •	Follow up on bookings, departures, arrivals, customs clearance, and final delivery •	Coordinate with carriers, trucking partners, airlines, shipping lines, and agents •	Validate transport documentation (BL, AWB, CMR, invoices, packing lists, etc.) •	Ensure compliance with customs, trade, and regulatory requirements Customer Communication & Performance •	Provide proactive, accurate, and timely communication to customers •	Support MBRs, QBRs, performance reviews, and customer meetings •	Act as a customer advocate internally, ensuring issues are addressed at root cause level •	Support junior CX agents through guidance, coaching, and knowledge sharing Continuous Improvement & Quality •	Monitor and analyse service KPIs (OTIF, lead time, claims, customer satisfaction) •	Identify recurring issues and drive corrective and preventive actions •	Contribute to process improvements, standardisation, and digital initiatives •	Support best practice implementation across customer experience operations Billing & Documentation Support •	Ensure accuracy and timeliness of billing triggers •	Support resolution of complex billing disputes •	Maintain high standards of documentation accuracy and system updates Job requirements •	A Bachelor’s degree in Logistics, Supply Chain, Business, or a related field •	3-5 years’ experience in customer experience, logistics operations, freight forwarding, or supply chain environments •	Strong knowledge of warehouse operations and multimodal transport (air, road, maritime) •	Good understanding of international trade and shipping documentation •	Proven experience handling customer escalations and complex cases •	Strong stakeholder management and communication skills •	Ability to work in a fast paced, KPI driven environment •	Strong problem solving, prioritisation, and decision making capability •	Comfort working with standardised processes, systems, and digital tools //
 /* $("#container")
 .attr('unselectable', 'on')
 .css({
 'user-select': 'none',
 'MozUserSelect': 'none'
 })
 .on('selectstart', false)
 .on('mousedown', false)
		.bind("contextmenu",false)*/; Pour continuer, connectez-vous Connexion candidat Bienvenue. M erci de vous connecter pour accèder aux services de Senjob. assistant-protection_e_161610.html Login ou Email Password ----- OU CONNECTEZ-VOUS AVEC ----- var googleUser = {};
 var startApp = function() {
 gapi.load('auth2', function(){
 // Retrieve the singleton for the GoogleAuth library and set up the client.
 auth2 = gapi.auth2.init({
 client_id: '794395047709-sjpeehganfkskobq61gd6l55ved9je0b.apps.googleusercontent.com',
 cookiepolicy: 'single_host_origin',
 // Request scopes in addition to 'profile' and 'email'
 //scope: 'additional_scope'
 });
 attachSignin(document.getElementById('customBtn'));
 });
 };

 function attachSignin(element) {
 console.log(element.id);
 auth2.attachClickHandler(element, {},
 function(googleUser) {
 //document.getElementById('name').innerText = "Signed in: " +
 // googleUser.getBasicProfile().getName();
			 // alert( googleUser.getBasicProfile().getName());
			 var profile = googleUser.getBasicProfile();

			 $("#Prenom").val(profile.getGivenName());
			 $("#Nom").val(profile.getFamilyName());
			 $("#mailgg").val(profile.getEmail());
			 $( "#ConnexionGG" ).submit();

			 // Assign handlers immediately after making the request,
				// and remember the jqxhr object for this request
				/*var jqxhr = $.post( "register_gg.php", {NomComplet: ""+profile.getName()+"", Prenom: ""+profile.getGivenName()+"", Nom: ""+profile.getFamilyName()+"", Email: ""+profile.getEmail()+"" }, function(data) {
				 alert( "success" );
				 alert(data);
				 document.getElementById('name').innerText = "Signed in: " + data;
				})
				 .done(function() {
					alert( "second success" );
				 })
				 .fail(function() {
					alert( "error : de connexion, merci de ressayer ulterieurement" );
				 })
				 .always(function() {
					alert( "finished" );
				 });

				// Perform other work here ...

				// Set another completion function for the request above
				jqxhr.always(function() {
				 alert( "second finished" );
				});*/

Senior CX Agent

Senior CX Agent à Sénégal — Prendre en charge les responsabilités inhérentes au poste avec efficacité.

Senior CX Agent

Job Description

Expert Application Advice

Ready to apply?

Safety Reminder

You might also be interested in

Senior cx agent

Agent CX

Senior Consultant

Agent service cleint