AY
Téléconseiller(ère) Commercial(e) – AY Couture
RÉCENTCDI2 days ago
Job Description
Madagascar
Freelance
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Amsterdam Quality, a French company specialized in CBD e-commerce and accessories, is looking for an experienced independent service provider to provide remote customer service from Madagascar. The service covers incoming calls and customer follow-up from Monday to Friday, 9 a.m. to 5 p.m. Paris. The service provider independently organises the necessary means for the continuity of the service and agrees with Amsterdam Quality on coordination arrangements. Proposed monthly package: 500 € in total for Amsterdam Quality, by invoice at the end of the month, any taxes and costs related to the service included. No supplement without prior agreement. This package constitutes a turnover, not a net salary; the provider assumes its own tax and social obligations. Desired start of mission as soon as possible, with transmission of ongoing procedures and files.
Main duties
Ensure a clear and professional telephone reception. Take care of questions about orders, deliveries and claims until they are resolved, within the framework of agreed commercial rules. Use Shopify to view and track orders and service records, and Tidio to process conversations and resume requests that require human intervention after the chatbot. Process emails, respond to Trustpilot and Google reviews, moderate social media comments and organize authentic product reviews. Maintain a reliable follow-up of the files and transmit to Amsterdam Quality the commercial decisions requiring its agreement.
Candidate profile
Proven and indispensable professional experience in French-speaking e-commerce service, with autonomous claims management. Prior practical experience of Shopify is essential. Tidio’s experience is highly valued and prioritized with comparable after-sales experience; his absence is not eliminatory. On Shopify: consultation and tracking of orders, deliveries, returns and refunds as part of the authorizations entrusted. If you have used Tidio, specify your practice of inbox, customer conversations and, if applicable, Lyro. Excellent oral and written French: fluent expression, clear speech and telephone fluency. Control of emails, spreadsheets and collaborative tools. Listening, patience, organization and reliability. Quiet environment, reliable internet connection, equipment and emergency solution to be specified.
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Expert Application Advice
Amsterdam Quality, entreprise française spécialisée dans le e-commerce CBD et accessoires, recherche un prestataire indépendant expérimenté pour assurer son service client à distance depuis Madagascar. La prestation couvre les appels entrants et le suivi des demandes clients du lundi au vendredi, de 9 h à 17 h, heure de Paris. Le prestataire organise de manière autonome les moyens nécessaires à la continuité du service et convient avec Amsterdam Quality des modalités de coordination. Forfait mensuel proposé : 500 € au total pour Amsterdam Quality, sur facture en fin de mois, taxes éventuelles et frais liés à la prestation compris. Aucun supplément sans accord préalable. Ce forfait constitue un chiffre d’affaires, pas un salaire net ; le prestataire assume ses propres obligations fiscales et sociales. Début de mission souhaité dès que possible, avec transmission des procédures et dossiers en cours.
Missions principales
Assurer un accueil téléphonique clair et professionnel. Prendre en charge les questions sur les commandes, les livraisons et les réclamations jusqu’à leur résolution, dans le cadre des règles commerciales convenues. Utiliser Shopify pour consulter et suivre les commandes et dossiers SAV, et Tidio pour traiter les conversations et reprendre les demandes nécessitant une intervention humaine après le chatbot. Traiter les emails, répondre aux avis Trustpilot et Google, modérer les commentaires des réseaux sociaux et organiser les avis produits authentiques. Maintenir un suivi fiable des dossiers et transmettre à Amsterdam Quality les décisions commerciales nécessitant son accord.
Profil recherché
Expérience professionnelle confirmée et indispensable en SAV e-commerce francophone, avec gestion autonome des réclamations. Expérience pratique préalable de Shopify indispensable. Une expérience de Tidio est fortement appréciée et prioritaire à expérience SAV comparable ; son absence n’est pas éliminatoire. Sur Shopify : consultation et suivi des commandes, livraisons, retours et remboursements dans le cadre des autorisations confiées. Si vous avez utilisé Tidio, précisez votre pratique de la boîte de réception, des conversations clients et, le cas échéant, de Lyro. Excellent français oral et écrit : expression fluide, élocution claire et aisance téléphonique. Maîtrise des emails, tableurs et outils collaboratifs. Écoute, patience, organisation et fiabilité. Environnement calme, connexion Internet fiable, équipement et solution de secours à préciser. Pour candidater, indiquez les outils réellement utilisés, les missions, dates ou durées et exemples non confidentiels d’utilisation, ainsi que vos disponibilités. La sélection comprend un entretien téléphonique en français et un exercice pratique sur un cas SAV fictif avec Shopify ; Tidio sera évalué si vous en avez l’expérience, ou présenté pour évaluer sa prise en main. Télétravail intégral. Pays admissibles : Madagascar. Secteur : BPO & Relation client
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.