CDI Opportunity: PROFESSIONAL STAGE TECHNICIAN NETWORK

Soft Innovation Technologies recruits, as part of a permanent contract, a professional trainee network technician based in Cotonou. The network technician trainee is the first link in support and deployment: he processes level 1, solves customer requests at the first level, installs and puts into service equipment according to the architecture file, and keeps a complete record of each intervention.

Main duty

The trainee provides Level 1 support by supporting tickets in Odoo Helpdesk, applying documented procedures and scaling to the Engineer as soon as the case exceeds Level 1. It participates in the deployment by installing and configuring equipment (network, queue, ATM, RFID, security) according to the architecture folder, then passing commissioning tests. He ensures the documentation by filling in the configuration sheet and the recipe PV, and updating Nextcloud and Odoo after each intervention. Finally, it provides routine monitoring, updates and configuration backups.

Detailed activities

1. Level 1 support (Helpdesk)

The trainee takes care of each ticket within the applicable SLA deadline and qualifies it: customer, equipment, priority, symptom. It applies the documented procedure and knowledge base, and performs first-level diagnostics (power supply, link, cabling, standard configuration, access). It informs the customer: acknowledgement of receipt, point of progress, confirmation of resolution. He climbs early to his superior with a complete file: symptoms, tests performed, logs, equipment concerned. It closes each ticket, under the supervision of its supervisor, with the solution applied and the reason, without closing an unresolved ticket, and verifies that the problem does not return within the period following the closure.

2. Deployment and commissioning

He prepares the intervention under the supervision of his superior. It installs, cables and labels equipment in collaboration with service providers if necessary, and applies the planned configuration without unvalidated deviation. It runs commissioning tests according to the checklist and records the results. He validates the recipe with the Engineer or the client and raises the reservations within the agreed time.

3. Documentation

It completes the configuration sheet and the recipe PV at the end of each intervention. It updates Nextcloud and Odoo within the set time frame, attaching useful diagrams and photos. It feeds the knowledge base with resolved cases and corrected procedures.

4. Supervision and maintenance

It monitors monitoring alerts (availability, performance) and opens a ticket for any anomaly. It applies the updates and fixes provided by the Engineer, in the agreed maintenance window. It realizes and verifies the configuration backups of the equipment of its perimeter.

5. Support to providers

It accompanies the field intervention of a service provider and verifies compliance with the specifications. He participates in quality control and raises the gaps.

7. Upskilling

He follows the training plan and partner certifications in the order set, and shares feedback with the team.

Candidate profile

Training and experience: Bac+2/3 in networks, telecoms or equivalent; field experience appreciated. Knowledge of LAN/WAN/VPN, IP addressing, switching, cabling and commissioning would be an asset, as would having notions in C/C languages++/PHP/Javascript.

Behavior: documentary rigor, customer sense, punctuality, early climbing reflex, and ability to simply communicate with a non-technical client.

Working conditions: workplace at Cotonou, with regular trips to customers and out of Cotonou.

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