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In a context of transformation aimed at strengthening AGL’s operational performance, digitization and quality of customer service, the Billing Agent (Front Office) ensures reliable and secure billing of maritime and transport services, while ensuring the receipt and delivery of documents. It actively contributes to the fluidification of the customer journey and the optimization of invoicing processes.
Main duties
Positioned in the Marine Solutions Department and under the supervision of the billing department head, you have for main missions:
Ensure full billing of maritime operations in accordance with procedures and deadlines
Monitor document compliance to secure operations
Produce and track proforma and final invoices until payment
Guarantee the recovery of debts and the delivery of documents for consignment, docking and transport
Check the commercial conditions of customers
Manage the front office client relationship (reception, processing of requests
Contribute to the digitization and reliability of billing processes
Participate in the continuous improvement of customer satisfaction
Reassess malfunctions and propose corrective actions
Ensure traceability and archiving of records
Contribute to the optimization of processing times
Candidate profile
Bac +2 to Bac +3 in Transport & Logistics, International Trade or Management / Finance / Accounting
A specialization in maritime transport or transit is an asset
Experience
Minimum 2 to 3 years of experience in transit, consignment or maritime logistics
Experience in billing, front office or customer relationship
Experience in port environment is highly appreciated
Technical skills
Good control of billing and collection processes
Knowledge of maritime documents and transport (BL, AfDB, BAE, EIR)
Ability to control and make data reliable
SOFT KILLS
Rigor and sense of detail
Customer orientation and sense of service
Good relationship and communication
Team spirit and collaboration
Ability to evolve in a context of transformation
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Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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