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Automatically translated from French. View the original offer
JOB OFFER – FIELD SALES & CUSTOMER RELATIONSHIP MANAGERAFRILIA | Development of the network of local partners and support for travellers About AFRILIAAFRILIA is the travel platform dedicated to West Africa. Flights, hotels, tours and concierge service: it allows the diaspora and travelers from all over the world to discover Benin and the region in an authentic way, with confidence. Our signature: Africa. Otherwise. To support our launch in Benin, we are looking for a dynamic, versatile and results-oriented employee. This person will develop our network of partners in the field and guarantee travelers an impeccable experience. Your Missions 1. Identify and explore new partners: hotels, guest houses, tour operators, guides, transporters and local experience providers. Present AFRILIA with enthusiasm and pedagogy, adapting your speech to each interlocutor. Accompany partners in their referencing: collection of information, photos, rates and availability, putting online their offers. Participate in the selection of partners and ensure the quality of services offered. Reaching monthly recruitment targets Bring back feedback to improve the offer and experience of travellers. 2. Provide responsive customer service to travelers and partners via Whats App, phone and email. Respond to requests for information, complaints and contingencies with quick and professional solutions. Connect travelers, local partners and in-house teams to ensure seamless stays. Track bookings and records until they are fully resolved, before, during and after the trip. Identify recurring issues and suggest improvements to our processes and platform. Contribute to the loyalty of travelers and partners. You don’t need a perfect CV. You need the right mindset, the sense of
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