Job Description
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Automatically translated from French. View the original offer
Centralize, monitor and analyze sales, customer and consumer data to produce reliable dashboards, highlight growth opportunities and inform ANKA’s business decisions.
Main duties
Mission 1 — Data collection and reliability
- Collect subscription, connection, customer account, consumption, billing and commercial stock data from available systems.
- Consolidate the bases by region, site, segment and period, documenting the sources used.
- Control duplicates, missing values, anomalies and inconsistencies and coordinate their resolution with those responsible for the source systems.
- Define common benchmarks of indicators and document the calculation methods. Mission 2 — Dashboards and reporting
- Build and update acquisition dashboards, customer activity, kWh and turnover.
- Automate treatments and recurring reports where possible.
- Produce periodic analyses expected by the Marketing Manager, Sales Manager and EAMD Management. Mission 3 — Commercial analysis and recommendations
- Analyze performance by site, territory, HH/UPE/IP category and connection cohort.
- Identify inactive customers, sub-consumers, large consumers and growth potential.
- Investigate objective/achievement gaps and consumption trends.
- Measure the effect of campaigns and commercial actions on activation and revenue. Mission 4 — Collaboration and continuous quality
- Support sales teams in the interpretation of indicators.
- Maintain a data dictionary and control rules.
- Report reliability limits and assumptions used prior to release.
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