MO
Stagiaire conseiller(ère) service client — MouNa Group (Conakry)
Stageabout 2 months ago
Job Description
Siguiri
CDI
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Automatically translated from French. View the original offer
Within Médecins Sans Frontières Belgium, the incumbent of the position provides basic advice and/or offers educational activities to patients, their families and communities, in compliance with MSF protocols and procedures, with the aim of improving the state of health of patients.
Responsibilities
Actively promote services offered by MSF. Provide advice, in individual or group interviews, to patients, their relatives, hospital staff and community members, and/or offer them educational activities.
Other information
If necessary, refer patients to other specialists or third-party providers able to provide them with the most appropriate assistance. Collect data specific to the target group and ensure its transmission. Maintain records and statistics related to education and counselling activities. Sharing with patients in the community their own patient experience (mission reserved for peer educators/advisors). Specific responsibilities – Context of response to diphtheria
Main duties
As part of the response to diphtheria disease at the Siguiri (CT-Epi), the specific missions include Control the quantity and quality of meals served to patients. Discontinue inpatient complaints about caregivers and support staff. Explain to patients the individual protective measures and the benefits they bring. Ensure, in conjunction with the medical team, the follow-up of the vaccination of people accompanying the patients. Guide patients in the CT-Epi: eating areas, sanitary facilities, washing area, etc. Explain to patients the benefits of treatment and the importance of adherence.
Education / Qualifications
An official social worker degree is desired, or a level BEPC with experience in the field of health promotion.
Experience
Experience in similar positions is desired. Languages Fluency in both written and spoken French (mandatory). Knowledge of the malinké is an important asset.
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