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Onfon Media Connecting People
Powering Ideas We are hiring – Join our team Job Description – Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services. – Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction. – Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions. – Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution. – Adherence to Procedures: Following company scripts and protocols for consistent service delivery. Qualifications – Bachelor’s Degree in a related field. – Experience working in a call center or customer-support role. – Strong active-listening and verbal-communication skills. – Proficiency in problem-solving. – Ability to multitask and manage time effectively. – Fluency in both English and Kiswahili (spoken and written).
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🎯 Responsabilités Background The Institute of Finance Management (IFM) is a public higher learning institution established under Act No. The institution provides training, research, and consultancy services in banking, insurance, social protection, taxation, accountancy, and related disciplines. IFM is accredited by t
🎯 Responsabilités Background The Institute of Finance Management (IFM) is a public higher learning institution established under Act No. The institution provides training, research, and consultancy services in banking, insurance, social protection, taxation, accountancy, and related disciplines. IFM is accredited by t
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