CO
Conseillers Client - Service Client (F/H) - Cotonou - Allemand
CDI10 months ago
Job Description
Cotonou
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Counsellor Customer Service speaking Mandarin Join a team that turns every call into an opportunity! Who are we?
Experience
Concentrix is an international company present in more than 70 countries. We are leaders in improving customer experience and optimizing business processes, helping businesses transform and achieve excellence in an inclusive, collaborative and innovative environment. Your mission as a Customer Service Advisor As a Customer Service Advisor, you will: Manage incoming calls, emails or live chats Identify and assess customer needs to achieve satisfaction Building lasting trust through open and interactive communication
Education / Qualifications
Provide accurate, valid and complete information using the right methods/tools Respect the objectives of the personal team/customer service and call processing quotas Maintain records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies
Candidate profile
The profile of our Game-Changers Proven customer support experience or experience as a customer service representative Current Mandarin (Minimum HSK 3) Good English (Minimum B2) Strong communication, problem-solving and active listening skills Strong written skills Ability to multitask, prioritize and thrive in a fast-paced, goal-oriented environment. Sense of belonging and pride in your performance and its impact on the success of the company Continuous training to develop your skills and acquire new knowledge adapted to the position. Dynamic working environment: Thematic events and gifts throughout the year to encourage team spirit. Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!
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Expert Application Advice
Conseiller/ère Service Client parlant mandarin Rejoignez une équipe qui transforme chaque appel en une opportunité ! Qui sommes-nous ?
Expérience
Concentrix est une entreprise internationale présente dans plus de 70 pays. Nous sommes leaders dans l'amélioration de l'expérience client et l'optimisation des processus d'affaires, aidant les entreprises à se transformer et à atteindre l'excellence dans un environnement inclusif, collaboratif et innovant. Votre mission en tant que Conseiller/ère Service Client En tant que Conseiller/ère Service Client, vous allez : Gérer les appels entrants, les e-mails ou les chats en direct Identifier et évaluer les besoins des clients pour atteindre la satisfaction Construire des relations de confiance durables grâce à une communication ouverte et interactive
Formation / DiplĂ´mes
Fournir des informations exactes, valides et complètes en utilisant les bonnes méthodes/outils Respecter les objectifs de l’équipe personnelle/du service client et les quotas de traitement des appels Tenir des registres des interactions avec les clients, traiter les comptes des clients et classer les documents Suivre les procédures, les directives et les politiques de communication
Profil recherché
Le profil de nos Game-Changers Expérience avérée du support client ou expérience en tant que représentant du service client Mandarin courant (Minimum HSK 3) Bon niveau d’anglais (Minimum B2) Solides compétences en communication, en résolution de problèmes et en écoute active Solides compétences écrites Capacité à effectuer plusieurs tâches à la fois, à établir des priorités et à prospérer dans un environnement au rythme rapide et axé sur les objectifs. Sentiment d’appartenance et fierté de votre performance et de son impact sur le succès de l’entreprise Ce que nous vous offrons Rémunération attractive Prime de langue pour nos Game-Changers multilingues Prime de transport Prime à la performance. Assurance maladie avantageuse. Accès gratuit à notre salle de sport. Formation continue pour développer vos compétences et acquérir de nouvelles connaissances adaptées au poste. Environnement de travail dynamique : Evénements thématiques et des cadeaux tout au long de l'année pour encourager l'esprit d'équipe. Prêt à relever le défi ? Rejoignez l'aventure Concentrix, où l'innovation et l'excellence se rencontrent !
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.