CO
Conseillers Clients (F/H) - Service Client - Cotonou - Anglais
CDI10 months ago
Job Description
Cotonou
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Join a team dedicated to customer relationship excellence! Who are we?
Experience
Concentrix is an international company with operations in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies to transform themselves and achieve excellence, in an inclusive, collaborative and innovative environment. Your mission as a Client Advisor
Main duties
Your main role will be to be the privileged interlocutor of our customers. You will have the following tasks: Accompany prospects and customers in solving problems or providing information. Actively contribute to promoting our brand image and developing customer satisfaction. Manage claims effectively. ĂŠBe an ambassador of customer satisfaction! By what means? Incoming calls, emails, mails and potentially social media interactions. No phone prospecting! What we offer you At Concentrix, we make the promotion of our talents a priority. Here are the unique benefits we offer to recognize your contribution: Remuneration and benefits: Transport premium Performance bonus An employment contract of 40 hours per week. Optimal working conditions:
Education / Qualifications
Initial and continuous training. A work environment that values the quality of life at work. Prospects for professional development.
Candidate profile
We are looking for talent that: They are fluent in French, both written and spoken. Have an excellent sense of communication, are organized, autonomous and adopt a positive attitude. Master digital tools and demonstrate a natural curiosity to adopt new technologies. Our recruitment process
- 1- Telephone prequalification (15 minutes): a first discussion with a member of the recruitment team to validate the prerequisites for the position. In person:
- 2- French test (30 minutes): assessment of your language skills. 3- Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture. Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet!
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Rejoignez une équipe dédiée à l’excellence de la relation client ! Qui sommes-nous ?
Expérience
Concentrix est une entreprise internationale implantée dans plus de 70 pays. Spécialistes de l'amélioration de l'expérience client et de l'optimisation des processus métiers, nous aidons les entreprises à se transformer et atteindre l'excellence, dans un environnement inclusif, collaboratif et innovant. Votre mission en tant que Conseiller Clientèle
Missions principales
Votre rôle principal sera d’être l’interlocuteur privilégié de nos clients. Vous aurez pour missions de : Accompagner prospects et clients dans la résolution de problèmes ou pour fournir des renseignements. Contribuer activement à promouvoir notre image de marque et à développer la satisfaction client. Gérer efficacement les réclamations. Être un ambassadeur de la satisfaction client ! Par quels moyens ? Des appels entrants, des mails, des courriers et, potentiellement, des interactions via les réseaux sociaux. Pas de prospection téléphonique ! Ce que nous vous offrons Chez Concentrix, nous faisons de la valorisation de nos talents une priorité. Voici les avantages uniques que nous proposons pour reconnaître votre contribution : Rémunération et avantages : Prime de transport Prime de performance Un contrat de travail de 40 heures par semaine. Conditions de travail optimales :
Formation / DiplĂ´mes
Une formation initiale et continue. Un environnement de travail valorisant la qualité de vie au travail. Des perspectives d’évolution professionnelle.
Profil recherché
Nous recherchons des talents qui : Maîtrisent parfaitement le français , aussi bien à l’écrit qu’à l’oral. Possèdent un excellent sens de la communication , sont organisés, autonomes et adoptent une attitude positive. Maîtrisent les outils digitaux et font preuve d'une curiosité naturelle pour adopter de nouvelles technologies. Notre processus de recrutement
- 1- Préqualification téléphonique (15 minutes) : une première discussion avec un membre de l'équipe recrutement pour valider les prérequis du poste. En présentiel :
- 2- Test de français (30 minutes) : évaluation de vos compétences linguistiques. 3- Entretien individuel (30 minutes) : une discussion approfondie avec un membre de notre équipe recrutement pour valider vos compétences et aligner vos ambitions avec notre culture. Prêt(e) à relever ce défi ? Rejoignez l’aventure Concentrix, là où innovation et satisfaction client se rencontrent !
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.