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Serena Hotels Tanzania is seeking a customer-focused Reservation Agent to manage guest reservations and provide accurate information about hotel services, room availability, rates, and packages. The role involves handling booking requests, updating reservation systems, and ensuring a smooth booking experience for guests. Key Responsibilities: – Handle reservations through phone, email, and other booking channels. – Check room availability and provide accurate rates and information. – Process, modify, and cancel reservations as required. – Maintain accurate guest and reservation records. – Coordinate with front office and other departments to ensure guest requirements are met. – Provide professional and timely customer service. Requirements: – Diploma or degree in Hospitality, Tourism, Business Administration, or a related field. – Previous experience in reservations, hotel operations, or customer service is an advantage. – Excellent communication and interpersonal skills. – Good computer and reservation system skills. – Strong attention to detail and ability to work under pressure.
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