NO
Chargé de la Production Informatique H/F
CDI4 months ago
Job Description
Abidjan
CDD
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Operations, Reporting and Production Support Officer (VAS)
The holder of the position guarantees the availability and proper functioning of VAS platforms. It ensures the monitoring of production operations, incident management and reliable reporting, while actively contributing to automation and continuous improvement of operating processes.
Responsibilities
Supervision and technical support Provide first-level technical support and ongoing supervision of VAS platforms. Detect, qualify, process and track incidents until they are fully resolved. Analyze anomalies and coordinate their resolution with internal technical teams and partners.
Operation and production Execute and control production processes, scheduled tasks and data exchanges. Ensure compliance with security, backup and continuity of service procedures.
Reporting and performance monitoring Produce and distribute operational reports on time. Track performance and quality of service indicators, and alert in case of drift.
Automation and continuous improvement Design, test and maintain recurring job automation scripts, production controls, alerts and reporting generation. Propose process optimization tracks and operating tools.
Documentation Document incidents, operations and operating procedures, and maintain the knowledge base.
Technical skills Good knowledge of IT and telecom environments, especially Linux systems. Database skills and SQL language practice. Ability to analyze application logs and system to diagnose production incidents. Proficiency in at least one scripting language, preferably Bash/Shell; knowledge of Python and/or PHP is an asset. Application of good scripting practices: automation of controls, error management, logging operations and code documentation.
Soft skills Rigor and sense of detail in the execution and control of operations. Responsiveness to incidents and ability to work under pressure. Spirit of analysis and synthesis. Autonomy and sense of responsibility. Team spirit and quality of communication with internal teams and partners. Ability to manage priorities.
Candidate profile
Education / Qualifications Training: Bac+2 to Bac+5 in computer science, information systems or telecommunications.
Experience Experience: 2 to 3 years in application support, IT operations or production.
Expected results and indicators
Availability and stability of VAS platforms: platform availability rate; number of service interruptions.
Reduction in the number of incidents and time to resolution: number of incidents per period; average time to management and resolution.
Reliability of production operations and reporting: rates of processing performed without error; compliance with deadlines for the release of reports.
Automation of recurring tasks and increased operational efficiency: number of automated tasks; manual processing time saved.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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