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Automatically translated from French. View the original offer
The Grand Bazar du Lac Complex, a hotel, restaurant and leisure facility located in Ebolowa, strengthens its staff and continuously improves the quality of its services. In this context, he recruits a Receptionist.
True ambassador of the establishment, the holder of the position will ensure a professional, warm and personalized welcome to the customers, while contributing to the smooth functioning of the hosting service. We are looking for a serious person, dynamic, organized and committed to the values of professionalism, discretion and excellence in customer service.
Duties
To welcome, inform and guide clients with courtesy and professionalism. Manage reservations, check-in and check-out. Provide administrative follow-up and update of client files. Respond to phone calls, emails and professional messages. Carry out billing, receipts and cash transactions in accordance with internal procedures. Ensure coordination with the floor service and other departments of the complex. Receive and process customer requests and complaints, or forward them to the hierarchy. Ensure the cleanliness, organization and good presentation of the reception area. Ensure the confidentiality of customer and property information. Keep records, transmit instructions and produce service reports.
Education and experience
Be at least a bachelor's degree holder. A training in hospitality, tourism, secretarial, reception or management is an asset. Experience in a similar position is desirable.
Required skills
Excellent command of French, both orally and in writing. Good command of computer tools and office software. Ability to manage bookings, receipts and administrative documents. Good oral expression, a sense of welcome and relational ease. Ability to handle multiple tasks simultaneously and work under pressure.
Personal qualities
Excellent presentation and good personal hygiene. Honesty, integrity, discretion and sense of responsibility. Rigor, punctuality, discipline and organization. Courtesy, patience, self-control and team spirit. Availability to work according to the schedules and rotations of the service.
Application file
Curriculumæ (CV) updated. Letter of motivation. Copies of diplomas and professional certificates available.
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Je suis très intéressé(e) par ce poste chez COMPLEXE GRAND BAZAR DU LAC. Mon parcours correspond bien à des besoins comme les compétences demandées dans l'annonce, et j’aimerais montrer concrètement comment je peux contribuer. Puis-je vous envoyer un CV qui illustre cela ? Merci pour votre considération.
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