LU
TECHNICIEN INFORMATIQUE SENIOR (LEAD TECH SUPPORT)
Freelance8 days ago
Job Description
Antananarivo
Freelance
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Main duties
Connected to the network infrastructure and maintenance manager, the lead tech support will have for missions:
- Coaching and team management: managing and leading the team of support technicians on a daily basis. Distribute the workload, monitor the progress of tasks and organize schedules. Support the development of technicians’ skills.
- Service Desk and user support (level 2/3): Support, analyze and resolve complex incident tickets and requests. Ensure compliance with service commitments (SLA) and user satisfaction. Ensure the escalation of major problems with experts or providers.
- Procedure and continuous improvement: drafting and updating the operating procedures and knowledge base. Apply the LEAN method (5S, bottleneck, elimination of waste, optimization of treatment). Propose and implement action plans to optimize the quality of support.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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