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Company: Mixx by Yas Location: Dar es Salaam Job Function: Customer Experience Application Deadline: September 14, 2026 CORE RESPONSIBILITIES – Ensure new user journeys align with organizational standards. – Review and optimize customer journeys to improve usability and adoption. – Develop and maintain customer journey maps across all channels. – Identify pain points and recommend customer experience improvements. – Partner with the CEX team to design customer-focused journey strategies. – Apply service design principles to enhance customer interactions. – Collaborate with business units to ensure a consistent customer experience. – Leverage customer insights to drive process and service improvements. – Conduct customer research to understand behaviors, needs and expectations. – Analyze journey performance using CRM, analytics and customer feedback data. – Prepare KPI reports on customer engagement and satisfaction. – Lead usability testing, monitor customer sentiment and drive continuous improvements. QUALIFICATIONS &
EXPERIENCE
– Bachelor’s degree is required, preferably in Business Administration. – Minimum of 2 years’ relevant experience. – Good knowledge of the mobile money industry, customer care and customer relationship management. CORE COMPETENCIES – Customer Experience & Journey Management. – Customer-Centric Mindset. – Analytical Thinking & Problem Solving. – Customer Research & Insights Analysis. – Service Design & Process Improvement. – Stakeholder Management & Cross-Functional Collaboration. – Results Orientation & Continuous Improvement. WORKING AT MIXX BY YAS At Mixx, diversity is considered a source of strength. When candidates have equal skills, female applicants are encouraged, and the company actively works to create a fair, inclusive and stimulating professional environment for everyone. Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Its young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
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