VO
Customer Experience Specialist at Vodacom Tanzania
CDIil y a 5 jours
Job Description
Dar es Salaam
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Company: Mixx by Yas Location: Dar es Salaam Job Function: Customer Experience Application Deadline: September 14, 2026 CORE RESPONSIBILITIES – Ensure new user journeys align with organizational standards. – Review and optimize customer journeys to improve usability and adoption. – Develop and maintain customer journey maps across all channels. – Identify pain points and recommend customer experience improvements. – Partner with the CEX team to design customer-focused journey strategies. – Apply service design principles to enhance customer interactions. – Collaborate with business units to ensure a consistent customer experience. – Leverage customer insights to drive process and service improvements. – Conduct customer research to understand behaviors, needs and expectations. – Analyze journey performance using CRM, analytics and customer feedback data. – Prepare KPI reports on customer engagement and satisfaction. – Lead usability testing, monitor customer sentiment and drive continuous improvements. QUALIFICATIONS &
EXPERIENCE
– Bachelor’s degree is required, preferably in Business Administration. – Minimum of 2 years’ relevant experience. – Good knowledge of the mobile money industry, customer care and customer relationship management. CORE COMPETENCIES – Customer Experience & Journey Management. – Customer-Centric Mindset. – Analytical Thinking & Problem Solving. – Customer Research & Insights Analysis. – Service Design & Process Improvement. – Stakeholder Management & Cross-Functional Collaboration. – Results Orientation & Continuous Improvement. WORKING AT MIXX BY YAS At Mixx, diversity is considered a source of strength. When candidates have equal skills, female applicants are encouraged, and the company actively works to create a fair, inclusive and stimulating professional environment for everyone. Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Its young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
---
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Ready to apply?
Create a CV tailored to this offer
You are recruiting?
Find candidates on TAF4ALL🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
🇨🇦
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
When applying to Yas Tanzania, highlight how your sales experience meets their les compétences demandées dans l'annonce directly. Tailor your CV with one concrete example—like exceeding targets or managing key accounts—to show you’re ready from day one. This small effort proves your commitment.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV → Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.