MV
IT OPERATIONS ENGINEER
CDI19 days ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
The essentials:
- Company: a major player in digital finance in Madagascar
- Team: Service Operations, CIO Operations Directorate
- Connection: IT Operations Manager
Experience
- Experience: 3 to 5 years in IT operation or production support Why this post? When a critical service falls, you take over. After the first level qualification, you are the L2 engineer who investigates, coordinates technical contributions and brings the service back to normal. Your analyses then feed the CARs and prevent the incident from happening again.
Responsibilities
- L2 support (30%): deal with escalations and complex requests, document each action in ServiceNow.
- Technical investigations (25%): analyze logs, traces, metrics and dependencies, reproduce anomalies, orient to L3.
- Recovery and production (15%): carry out authorised procedures and follow until normal.
- RCA and problems (15%): provide technical timeline, identify recurring problems.
- Documentation (10%) and audits (5%): maintain runbooks and knowledge bases, provide requested evidence.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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