KO

IT Service Operations & Delivery Coordinator

KONSILOJ VIRO
📍 AntananarivoCDI🗓️ 9 days ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Let yesterday's incidents not happen again tomorrow. As part of the IT Operations Director, you drive operational excellence in operations. You turn every major incident into measurable improvement action. What you will wear:

  • Problem Management and RCA (30%): maintain the problem log, animate the problem reviews, track corrective actions until closing, measure the effect on MTTR and recurrence.
  • RUN performance (20%): consolidate SLA, availability, MTTR and backlog, prepare for Service Reviews and executive reporting.
  • Production readiness (15%): check MOP, rollback, monitoring, access and support procedures before operational Go/No-Go.
  • Continuous improvement (15%): identify manual tasks, formalize automation needs, standardize practices.
  • Knowledge Management (10%) and follow-up of RUN actions (10%): maintain runbooks and knowledge base, relaunch managers.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

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