LE
RESPONSABLE RESERVATION -réf:RVT
CDIabout 1 month ago
Job Description
Antananarivo
CDI
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Automatically translated from French. View the original offer
Privileged contact of the customer from his reservation until his departure, Management of individual and group bookings
Main duties
Experience
Customer experience management and monitoring: Embody the customer’s unique and privileged point of contact at each stage of his stay.
Education / Qualifications
Process requests for information, specific requirements and ensure a personalized reception and follow-up service. Ensure optimal customer satisfaction until they leave. Operational management of reservations: Receive, record and process individual and group booking requests (by phone, email, or dedicated platforms). Ensure the follow-up of booking files (confirmations, changes, cancellations, room allocation, invoicing and deposits). Developing the OTA Optimize the occupancy rate and coordinate the logistics of group bookings in connection with operational teams.
Candidate profile
Hospitality training followed by 3 years of experience in a similar position Sense of detail, listening and contact Persevere, loves challenges The hotels rosewood recruits: head reservation , cdi, to FaravohitraAntananarivo, Madagascar. Duties Customer experience management and monitoring: Embody the customer’s unique and privileged point of contact at each stage of his stay. Process requests for information, specific requirements and ensure a personalized reception and follow-up service. Ensure optimal customer satisfaction until they leave. Operational management of reservations: Receive, record and process individual and group booking requests (by phone, email, or dedicated platforms). Ensure the follow-up of booking files (confirmations, changes, cancellations, room allocation, invoicing and deposits). Optimize the occupancy rate and coordinate the logistics of group bookings in connection with operational teams. Candidate profile Hospitality training followed by 3 years of experience in a similar position Sense of detail, listening and contact Persevere, loves challenges
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Fort de mon expérience en résolution de problèmes complexes, je suis convaincu de pouvoir apporter une valeur immédiate à LES HOTELS PALISSANDRE. Mon parcours m'a préparé à répondre efficacement à votre besoin en les compétences demandées dans l'annonce.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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