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As a Customer Service Agent , you will provide high-quality customer support through voice interactions , handle inbound and outbound calls, resolve customer queries efficiently, and ensure a positive customer experience.
Handle inbound and outbound customer calls professionally and efficiently.
Understand customer needs and provide accurate information, solutions, and assistance. Manage customer complaints and requests while ensuring a positive customer experience. Resolve issues within defined SLAs and escalate complex or unresolved cases to the appropriate teams. Accurately record customer interactions, requests, and resolutions in CRM/ticketing systems.
Follow established procedures, quality standards, security requirements, and compliance guidelines. Meet individual and team targets related to productivity, quality, service level, and customer satisfaction. Maintain strong schedule adherence and effective time management. Participate in training, coaching, and continuous improvement initiatives.
1–3 years of experience in Customer Service,
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