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Job Title: Customer Service Agent (Contact Center)Full-Time | Work from Office We are looking for a Customer Service Agentto handle customer support through inbound and outbound calls. The role involves assisting customers, resolving issues, providing accurate information, and ensuring a positive customer experience. Key Responsibilities: Handle customer calls professionally. Answer inquiries and resolve complaints. Provide accurate information and solutions. Update customer details in CRM/ticketing systems. Escalate complex issues when needed. Follow company policies and quality standards. Meet productivity and performance targets. Requirements: 1 to 3 years of experience in Customer Service, BPO, or Contact Center. Experience handling voice support. Basic knowledge of CRM tools and computer applications. Strong communication, problem-solving, and multitasking skills. Ability to work in a fast-paced environment. Key Skills: Customer Focus Communication Problem Solving Teamwork Time Management Adaptability Attention to Detail Knowledge of contact center metrics such as AHT, CSAT, FCR, Service Level, and Quality Score is an advantage. Secteur : Business Consulting and Services, Telecommunications, and Telephone Call Centers
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🛠️ Compétences requises CENTRAL OPS AGENTSLocation: Antananarivo, Madagascar Work Arrangement: On site / Work from Office Employment Type: Full Time Schedule: 24/7 Rotational Shifts Language Proficiency French: C 1 – Advanced/Professional Proficiency English: B 1 – Intermediate Proficiency Position: CENTRAL OPS AGENTS
🛠️ Compétences requises BHMS Business Hotel Management School (B. ), a premier hospitality and business institution situated in Lucerne, Switzerland, operates under the Benedict Education Group, an educational foundation established in 1928. Since its inception in 1998, B. has equipped students with the skills necessa
🧠 Profil recherché Job Summary The Team Lead plays a critical role in overseeing successful and compliant workflows. This position involves operational management, performance coaching, and process optimization to ensure the team consistently delivers seamless, high quality, and efficient support. The TL is responsibl
🛠️ Compétences requises Customer Service Agent / Téléconseiller – Voice Process Location: Antananarivo, Madagascar (On site)Employment Type: Full Time Designation: Customer Service Agent Role Overview We are looking for motivated and customer focused Customer Service Agentsto join our growing Contact Center team. The