IT Assistant

Created in 1922, DanChurchAid (DCA) is a Danish non-governmental organization whose action is based on rights. Established in CAR since 2015, DCA provides assistance to the poorest communities in conflict and post-conflict situations through its Humanitarian Action Programme: Risk Education for Light Weapons and Small Calibers (SALW), Remains and Explosives of War (REG); Reduction of Armed Violence (RVA) and Peacebuilding & Social Psycho Support, distribution of seeds and tools, support to civil society organizations for their involvement in the reform of the Security Sector (SSR). DCA is looking for a highly experienced IT Assistant to participate in the development and implementation of activities.

JOB PURPOSE:

Other information

Under the supervision of the IT Manager or any other person designated by the Management, the IT Assistant provides daily IT support to staff and contributes to the proper functioning, security and availability of the organization’s IT equipment and systems. He/She participates in the installation, configuration, maintenance and monitoring of IT equipment, software, networks and communication tools, to ensure the continuity of office activities and field teams.

Responsibilities

Computer assistance and support Provide first-level technical support to users to solve problems related to computers, printers, software and other computer equipment; Diagnose hardware and software failures and ensure their resolution as soon as possible; Assist staff in the use of computer tools and professional applications; Install, configure and update authorized operating systems, software and applications; Track requests for assistance and keep a record of computer incidents. Management and maintenance of computer equipment Participate in the installation, configuration and preventive maintenance of computers, printers, scanners and other computer equipment; Monitor the computer park and maintain an inventory of equipment; Prepare IT equipment for new employees and recover those of employees at the end of the contract or on the move; Report defective equipment and offer repair or replacement solutions; Ensure the proper use and conservation of the organization’s IT equipment. Network and Connectivity Management Assist in the configuration and monitoring of local area networks (LANs), Wi-Fi and Internet connections; Identify and report connectivity issues and contribute to their resolution; Participate in the monitoring of network equipment, routers, access points and other communication devices; Ensure, under supervision, the follow-up of service providers in charge of computer maintenance and Internet services. IT security and data protection Ensure compliance with the organization’s IT security procedures; Participate in the installation and updating of antivirus and other authorized protection tools; Educate users on best practices in computer security, including password management and prevention of fraudulent emails; Contribute to the regular backup of data in accordance with internal procedures; Immediately report any security incident, data loss or unauthorized access to the IT Manager;

Education / Qualifications

Strictly respect the confidentiality of information and data to which he/she has access. Account management and digital tools Participate in the creation, configuration and deactivation of user accounts, with the authorization of the responsible person; Assist staff in the use of email, video conferencing and collaboration tools; Contribute to the management of access rights to IT resources according to established authorizations; Provide technical support for meetings, training and other activities requiring IT equipment. Administrative management and reporting Maintain up-to-date maintenance records, inventory sheets and computer incident reports; Prepare periodic reports on the state of the computer park and the difficulties encountered; Participate in the development of needs for equipment, accessories and computer consumables; Contribute to the monitoring of movements of equipment and documentation of technical interventions; Carry out any other relevant tasks within his/her competence, at the request of his/her supervisor.

Candidate profile

Required Qualifications and Skills Education Hold a Baccalaureate level diploma+2 or Bac+3 in computer science, systems and networks, computer maintenance or an equivalent field; Any additional training in cybersecurity, network administration or IT support is an asset.

Experience

Have at least two (2) years of experience in a similar position, ideally in an NGO, company or organization with multiple offices; Experience in user support and maintenance of a computer park is desirable. Technical skills Good command of Windows operating systems and office tools; Practical knowledge in installation and maintenance of computers and printers; Basic knowledge of computer networks, Wi-Fi and Internet connectivity; Proficiency in email and professional collaboration tools, including Microsoft 365 or equivalent solutions; Basic knowledge of backup, antivirus and computer security; Ability to diagnose technical problems and document interventions.

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