IS
CUSTOMER SUCCESS MANAGER – SOLUTIONS SaaS & DATA CLIENTS -réf:IS/CSM/09/26
CDI12 days ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
WHAT IF IT WAS YOU?
- 200 customers to accompany. Thousands of customer reviews to keep alive. And a SaaS solution to know on your fingertips. Our client supports brands in the collection, management, analysis and valuation of their customer reviews through a SaaS solution dedicated to the voice of the customer and data. In concrete terms, your role will be to ensure that customers understand their solution, use it correctly and actually derive value from it. You will accompany them in their daily life, answer their questions, help them on the technical aspects of the platform and advise them on good practices. But your role doesn’t end there. You will also need to know how to spot when a customer begins to drop out: decrease in use, dissatisfaction, difficulties encountered, lack of commitment ... The goal will be to understand what is happening and act early enough to prevent a problem from becoming a departure.
Responsibilities
You will be responsible for a portfolio of about 200 customers and will be their preferred interlocutor on the use of the solution. On a daily basis, you can:
- Support your customers in the use of the SaaS solution;
- Understand their needs and help them find the right solutions;
- Ensure a first level of technical support on the platform;
- Accompany them on settings, features, widgets and data feedback;
- Advise them on best practices and help them better leverage their customer reviews;
- Monitor the use of the solution and promote the adoption of features;
- Identify the first signs of dissatisfaction or disengagement;
- Analyze risky situations and put in place the necessary actions to prevent churn;
Education / Qualifications
- Prepare and facilitate customer appointments, presentations or training sessions;
- Prepare PowerPoint materials adapted to your interlocutors;
- Write your reports and follow up on the actions decided with customers;
- Use CRM, data tools, AI and automation to better organize and track your business;
- Provide timely support to Customer Care teams on technical support topics.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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