SU

Customer Service Assistant

Sunda International
📍 Douala 🇨🇲CDI🗓️ 20 days ago

Job Description

Douala
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Sunda International is looking for a Customer Care Assistant, also known as Douala. Full-time position on site.

Main duties

  • Process customer returns, issue invoices and print delivery notes in the CRM.
  • Manage claims related to tracked salespeople.
  • Prepare administrative documents regarding samples, travel, transportation refunds and claims.
  • Update customer records and protect data.
  • Participate in customer service procedures and assist the supervisor as well as the Chinese team in ad hoc tasks. Prepare a CV for the application. Salary and deadline not specified.

Candidate profile

  • Minimum BTS in Marketing, Commerce, Sales or related field.

Experience

  • At least two years of customer service experience.
  • Mastery of Word, Excel and Outlook. Bilingualism appreciated.
  • Communication, relational sense and problem solving.
  • Autonomy, teamwork, precision and willingness to learn the product lines.

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Expert Application Advice

Bonjour, votre offre chez Sunda International correspond à mon profil commercial. Mon expérience inclut la gestion de portefeuilles clients et la négociation. Je suis particulièrement à l'aise avec Excel, un levier clé pour atteindre vos objectifs. Motivé à contribuer à votre croissance, je serais ravi d'échanger.

ONG internationale — Les recruteurs ONGistes lisent votre lettre de motivation pour évaluer votre compréhension de la mission humanitaire, pas seulement vos compétences techniques. Montrez que vous connaissez le contexte terrain du pays concerné et les défis spécifiques de ce secteur d'intervention.

Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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