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Automatically translated from French. View the original offer
Function: INFORMATION SYSTEMS/ SUPPORT Type of contract: CDI Job description:
Under the responsibility of the head Technical Informatics Department is in charge:
Management of IT projects in the Service Center o Manage workplace change projects, ensuring quality, time and cost, assessing their impact and monitoring their implementation. o Ensure compliance with procurement procedures, in accordance with tendering and competition procedures. o Ensure relationship with suppliers and partners: ensure performance, cost and satisfaction. Development and implementation of user support o Lead first and second level support activity with users. o Develop organizational procedures for organizing support, with the goal of improving responses to user incidents and requests. o Impulse and supervise technical procedures and internal resolution trees useful for the work of your department, as well as tutorials made available to users. o Ensure quality of service to users. o Monitor the activity of the Service Centre. Management of the Service Center o Supervise and lead the team of IT response technicians.
o Manage requests, plan interventions and resource allocation. o Budget monitoring of Service Centre operations. o Definition and management of computer park management activities o Manage the typical workstation configuration. o Propose and manage the maintenance policy for the equipment fleet. o Ensure the proper functioning of computer hardware, peripherals with qualified software information system. o Ensure the security of equipment and data across all workstations. o Test, install, configure and track new equipment. o Define maintenance procedures. o Provide preventive and curative maintenance of the park. Management of requests o Organize the handling of requests, ranging from telephone assistance to remote intervention, to response planning. o Manage centralized hotline level 1, call management procedures in conjunction with technical and application teams. o Train the team in Service Centre processes and coordinate actions. o Process and qualify hardware/software applications. Measurement and control of operations o Ensure the quality of procedures and documentation. o Analyse activity tracking dashboards
PROFESSIONAL COMPETENCES DESIRED
Good understanding of the information system Solid technical knowledge o Windows 11 operating system o Fleet Management Software Service Now o Configuration Management Software (Microsoft SCCM) o Microsoft 365 o Microsoft iTunes o ITIL o Proficiency in technical English Some qualities are particularly expected: Excellent interpersonal and managerial skills, with the ability to coordinate technical teams and interact effectively with trades. Rigor and strong sense of organization, essential to guarantee the quality of service and respect for commitments (SLA). Strong ability to manage priorities and emergencies in a demanding operational environment. Autonomy, proactivity and a sense of initiative, with an ability to anticipate needs and propose continuous improvements. Loyalty, discretion and a sense of confidentiality, especially in the treatment of sensitive information. Pedagogical skills, allowing to support teams, popularize technical subjects and ensure the transfer of skills. Technological curiosity and active monitoring, to adapt to changes in the IT sector and logistics solutions. Excellent writing skills, especially for the formalization of IT procedures, documentation and repositories (ITIL, operation, security)
FREQUENT PROFESSIONAL RELATIONS
Director of Information Systems Business Users Head of Technical Informatics Department Business Application Referents System, network and telecoms technical teams Suppliers and service providers Min. level of study required: License or equivalent
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