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Job Purpose The Business Manager will oversee the company’s daily business operations in Malawi, ensuring that sales targets are achieved, customers are well served, and business activities run efficiently. The role involves leading teams, identifying growth opportunities, managing costs, and ensuring that business operations align with the company’s overall objectives. Key Responsibilities Business Operations: Oversee daily operations and ensure activities run smoothly, efficiently and in line with company policies. Business Growth: Identify new business opportunities, expand market presence and develop strategies to increase revenue and profitability. Sales and Revenue Management: Develop sales plans, monitor performance against targets and work with teams to improve sales results. Customer Relationship Management: Build strong relationships with key customers, address customer concerns and maintain high service standards. Team Leadership: Lead, coach and motivate employees to achieve business targets while promoting accountability and teamwork. Financial Management: Monitor budgets, operating costs, cash flow and business performance in collaboration with Finance. Market Research: Monitor market trends, competitor activities, customer preferences, and industry developments to identify opportunities and risks. Business Planning and Reporting: Prepare business plans, budgets, forecasts and regular performance reports for management. Performance Management: Set clear team objectives, review performance regularly, and implement improvement plans where necessary. Compliance and Risk Management: Ensure business activities comply with applicable laws and regulations in Malawi, as well as company policies and procedures. Stakeholder Management: Maintain positive working relationships with suppliers, distributors, customers, regulatory bodies and other business partners. Process Improvement: Identify operational challenges and introduce practical solutions to improve productivity, reduce costs and strengthen service delivery. Cross-Departmental Coordination: Work closely with Finance, HR, Logistics, Sales and other departments to ensure business priorities are achieved. Strategic Execution: Translate management’s business objectives into practical action plans and ensure agreed initiatives are implemented on time. Qualifications and Experience Bachelor’s degree in Business Administration, Commerce, Sales and Marketing or a related field. A relevant professional qualification or postgraduate qualification is an added advantage. At least 5 years of relevant business, sales, or operations experience, preferably in a management role. Experience in business development, revenue management, budgeting and team leadership. Experience in manufacturing, trading, distribution or FMCG operations is an advantage. Good understanding of the Malawian business environment and local market dynamics. Proficiency in Microsoft Office and business reporting systems. Strong leadership and decision-making skills. Excellent communication, negotiation and relationship management abilities. Commercial awareness and a results-oriented mindset.
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