Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Company: Yas Job Title: Customer Support, Performance & Quality Manager Experience Required: 5 Years CORE RESPONSIBILITIES – Lead the governance, auditing, and continuous enhancement of back-office operations to ensure compliance, accuracy, and operational excellence. – Champion customer-centric operational practices by identifying service gaps, improving process outcomes, and ensuring back-office activities consistently support superior customer experiences. – Oversee capability development across operational touchpoints through targeted system training, knowledge management, and the implementation of best-practice process standards. – Provide strategic oversight of operational performance by monitoring KPIs, SLAs, and service quality metrics, while driving timely interventions to achieve business objectives. – Ensure effective management of regulatory complaints, escalations, and compliance obligations through robust governance, stakeholder engagement, and adherence to regulatory timelines. – Lead change management and operational readiness activities for new systems, products, policies, and regulatory requirements, ensuring seamless adoption across the organization. QUALIFICATIONS &
EXPERIENCE
– Bachelor’s degree in Business Administration, IT/ICT/Computer Science, Operations Management, or a related field. – 5 years’ experience in back office operations, quality assurance, or a performance monitoring role. – Professional certification in Quality Management is an added advantage. COMPETENCIES – Communicates clearly and concisely. – Proactively identifies root causes of operational issues. – Experience with CRM platforms, case management systems or workflow management tools. – Familiarity with data analysis tools and techniques to interpret operational metrics and trends. EQUAL EMPLOYMENT OPPORTUNITY Yas is committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
You are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
For a senior role at Yas Tanzania, don’t just tick the box for les compétences demandées dans l'annonce—show how you’ve used it to drive revenue. Lead your CV with a concrete result (e.g., “boosted sales 30% via this skill”).
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Sales KPIs — Revenue generated, portfolio growth, quota attainment (%): these 3 metrics are mandatory in senior interviews. Also prepare your 100-day plan — sales directors who arrive with a plan are consistently perceived as more credible.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
🧠 Profil recherché Optasia is a real time financial intelligence company. We build precision intelligence that unlocks financial opportunity at scale, running millions of automated credit decisions every day across high growth markets where formal credit data is limited. Our AI powered platform turns permitted behavio
🧠 Profil recherché Company: Mixx by Yas Location: Dar es Salaam Job Function: Customer Experience Application Deadline: September 14, 2026 CORE RESPONSIBILITIES – Ensure new user journeys align with organizational standards. – Review and optimize customer journeys to improve usability and adoption. – Develop and maint
🧠 Profil recherché NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. Job Summary To lead and manage tele sales and digital support operations by driving customer acquisition,
🧠 Profil recherché At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best