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Automatically translated from French. View the original offer
As part of the strengthening of its activities in the field of Cloud, Cybersecurity and ICT Services solutions, Africa Digital Connect (ADC) is recruiting a Technical Account Manager. This position is an essential lever in the development of strategic B2B accounts: the holder ensures the technical management of complex opportunities and actively contributes to the growth of turnover by providing a strong technical-commercial added value.
Main duty
The Technical Account Manager supports and defends the technical value proposition with strategic accounts. He/she contributes to the strategy of revenue development on a B2B portfolio and works in tandem with sales teams on complex opportunities. He/she participates in the design and sizing of technical solutions and supports customers in their digital transformation projects.
Technical activities
The holder identifies and analyzes the business needs of customers, qualifies projects and builds technical, commercial and financial proposals. He/she participates in the drafting of responses to calls for tenders, coordinates internal resources and partners, and contributes to technical reviews (design, closure, launch of offer). He/she ensures continuous technological monitoring, anticipates risks and alerts on malfunctions, and participates in the drafting of technical contracts.
Organization and coordination
The Technical Account Manager participates in strategic customer meetings and contributes to the management of technical escalations. He/she regularly reports, negotiates deadlines and means with partners and suppliers, and ensures compliance with internal procedures.
Candidate profile
The position requires a Bac+4/5 in Telecommunications, Networks, Computing or equivalent, as well as a minimum of 3 to 4 years experience in the management of Telecoms, Cloud or IT projects. Experience in technical pre-sales or architecture of B2B solutions is highly appreciated.
Technical skills
The candidate must master the analysis of customer needs and understanding of business environments, cloud solutions, as well as cybersecurity expertise (Security as a Service). Knowledge of the Telecom & IT ecosystem, sales of complex B2B solutions and the ability to structure technical and financial offerings are also expected.
Soft skills
The position requires strong results orientation, excellent client relations (internal and external), the ability to work in a cross-functional environment, analytical thinking and the ability to solve complex problems, as well as an ability to learn and adapt quickly.
Application file
Applications (CV and cover letter) should be sent to the address: (visible address once connected), specifying the area and title of the position. Only selected candidates will be
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