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Project Manager MOE - Head of Communication

Bénin Digital

📍 Cotonou 🇧🇯CDI🗓️ 4 days ago

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Job Description

Cotonou

CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Job overview

Main duties

As part of the Communication Services To Users service, you contribute to user satisfaction. ### Duties 1.

Communication and support
Create educational content (tutos, videos, communications). - Promote selfcare tools and support users. - Design communication devices oriented use and adoption. - Animate educational webinars. - Create video tutorials. - Conduct user satisfaction surveys: design, disseminate, analyze and publish the results.

Continuous improvement of the EurekIA chatbot

Experience

Ensure the relevance of the knowledge used by the chatbot. - Analyze interactions and optimize content to increase resolution rate, user satisfaction and conversational experience. - Collaborate with technical teams and projects.

Development of a continuous improvement approach to Selfcare

Candidate profile

Leverage user feedback and usage data. - Identify gaps and manage their correction. - Contribute to the overall improvement of the selfcare system. ### Profile

Other information

Mastery of adapted computer tools: Adobe Suite (InDesign, Photoshop, Adobe Premiere Pro) and Office Pack with a high level on Excel.
Workgroup facilitation skills and team collaboration.
Knowledge of ITIL practices is a notable asset. ### About the company Benin Digital is a digital services company (ESN) specialized in the digitization of business processes, with a varied clientele in the sectors of industry, banking, insurance, mass distribution, e-commerce, and media.

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Présentation du poste

Missions principales

Dans le cadre du service Communication Services Aux Utilisateurs, vous contribuez à la satisfaction des utilisateurs. ### Missions 1.

Communication et accompagnement
Créer des contenus pédagogiques (tutos, vidéos, communications). - Promouvoir les outils de selfcare et accompagner les utilisateurs. - Concevoir des dispositifs de communication orientés usage et adoption. - Animer des webinars éducatifs. - Créer des tutos vidéos. - Réaliser les enquêtes de satisfaction auprès des utilisateurs : concevoir, diffuser, analyser et publier les résultats.

Amélioration continue du chatbot EurekIA

Expérience

Garantir la pertinence des connaissances exploitées par le chatbot. - Analyser les interactions et optimiser les contenus pour augmenter le taux de résolution, la satisfaction utilisateur et l’expérience conversationnelle. - Collaborer avec les équipes techniques et projets.

Développement d'une démarche d’amélioration continue du Selfcare

Profil recherché

Exploiter les feedbacks utilisateurs et les données d’usage. - Identifier les écarts et piloter leur correction. - Contribuer à l’amélioration globale du dispositif de selfcare. ### Profil

Autres informations

Maîtrise des outils informatiques adaptés : la suite Adobe (InDesign, Photoshop, Adobe Premiere Pro) et le Pack Office avec un niveau élevé sur Excel.
Compétences en animation de groupes de travail et collaboration d'équipe.
La connaissance des pratiques ITIL est un atout notable. ### Présentation de l'entreprise Bénin Digital est une Entreprise de Services du Numérique (ESN) spécialisée dans la digitalisation des processus métiers, avec une clientèle variée dans les secteurs de l’industrie, de la banque, de l'assurance, de la grande distribution, de l'e-commerce, et des médias.

Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

•Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
•Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
•Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
•Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
•Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
•A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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Published: 22 octobre 2026

Your safety comes first — read before you go

•Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
•Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
•Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
•Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
•Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
•A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.