Customer Advisor of prestige products (M/F)

Experience

The customer advisor embodies the brand image and plays a key role in the customer experience by offering quality service. He works in sales spaces dedicated to brands and welcomes a demanding clientele. Its main objective is to assist customers in their purchasing process by providing advice and recommendations. By creating customer relationships, it develops a sustainable turnover through personalized service.

Main duties

Warmly welcome customers as soon as they arrive in store Identify the needs, expectations and tastes of the customer through active listening Offer tailor-made advice and make live a unique and memorable shopping experience Maintain a thorough knowledge of existing products and novelties Assist customers in tastings, offering appropriate suggestions Manage customer issues and concerns in a professional manner Ensure quality post-sale follow-up: courtesy calls, invitations to events Retain customers by maintaining long-lasting relationships Contribute to the achievement of individual and collective sales objectives Process sales transactions, including cashing and billing Powering the customer database (CRM) with rigor Ensure cleanliness, aesthetics and constant storage of the sales space Participate in the development of products and visual merchandising of the House Participate in inventory management, daily restocking and periodic inventories

Candidate profile

Education / Qualifications

Bac+2 or professional training in business, marketing and customer relations Excellent communication and customer relations skills Perfect command of oral and written expression in French English appreciated Successful experience in sales in store or other professions related to customers (catering, hospitality, animation, etc.) Ease with numbers for cash and inventory management

Responsibilities

Strong sense of responsibility and relationship Empathy, diplomacy, adaptability and flexibility MELISS TRADING recruits: Advisore Clientelle de produits de prestige (H/F), CDI, à MAJUNGA, MahajangaMadagascar. Expected profile: Bac+2 minimum. Duties Warmly welcome customers as soon as they arrive in the shop Identify the needs, expectations and tastes of the customer through an active listening Offer a tailor-made advice and live a unique and memorable shopping experience Maintain a thorough knowledge of existing products and novelties Assist customers in tastings, proposing appropriate suggestions Manage customer questions and concerns in a professional way Ensure post-sales quality invoices: courtesy calls, invitations to events Loyalty to the customer to the aesthetics and the constant storage of the sales space Participate in the development of products and visual merchandising of the House Participate in inventory management, daily restocking and periodic inventories Candidate profile Bac+2 or professional training in business, marketing and customer relations Excellent communication and customer relations skills Perfect mastery of oral and written expression in French English appreciated Successful experience in sales in shops or in other professions related to customers (catering, hospitality, animation, etc.)

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