GA OPERATIONS PROJECT MANAGER

Operational Excellence – Develop, implement and maintain sales operational excellence, policies and procedures including standard operating procedures – Develop and maintain relevant database of customers – Process project information and forward to field force – Ensure accurate information is recorded and quality checked – Take corrective action where necessary – Create and analyse sales operational reports and provide feedback to relevant stakeholders – Agree on deliverables, scope and timelines with field managers Project Management – Provide input into planning for the business and develop plans and processes to ensure effective implementation – Provide input into establishing which resources are needed by using the most efficient and cost-effective method to achieve results that meet client objectives – Continually benchmark and optimise processes against best practice – Formulate a project plan to define and achieve project objectives – Monitor and check quality of work produced by field staff and take corrective action when necessary – Provide regular feedback to Business Unit Manager/Country Manager – Implement and manage sales projects when required Account Management Alignment – Manage multiple clients as per our cluster/ regional client list – Ensure trade visit reports are reported every time in field to client and cluster executive – Demonstrate analytical planning and creativity for future client retention and development – Ensure detailed sales target control – Address and follow-up all customer queries and problems – Stay abreast of the market and competitors – Meet client/customer and company performance standards and ensure subordinates do likewise Administration – Develop effective and efficient administrative systems – Submit reports to management and client – Document and manage expenditures – Ensure management of Smollan assets including HHT devices – Ensure compliance of set regulations between field team and distributor – Ensure incentives and necessary salary information is submitted on-time – Liaise with People department regarding all problems and enquiries relating to the payment of sales staff – Manage and maintain all Operations staff performance documents and scorecards accurately and within required deadlines – Ensure effective budget monitoring, specifically relating to: – Building and managing operating expenses, e.g., salaries, travel costs etc – Overseeing specific project budgets and accounting thereof Budget Monitoring – Build and manage operating expenses e.g. Salaries, travel costs etc – Oversee specific sales project budgets and accounting thereof Achievement of Set Sales & Distribution Objectives – Provide input into planning for the business and develop plans and processes to ensure effective implementation – Provide input into establishing which resources are needed by using the most efficient and cost-effective method to achieve set sales results that meet client objectives – Continually benchmark and optimise sales achievement processes against best practice – Formulate strategic sales distribution plans, programs and concepts and be involved in the execution of the route to market retail program – Ensure breakdown of weekly & monthly agreed sales targets and formal communication of the same – Ensure portfolio volume sales growth through demand creation – Monitor and check quality of work produced by field sales staff and take corrective action when necessary – Provide regular feedback to cluster executive 4-5 years’ experience in a similar role – Business experience in sales, marketing, project management, client and staff interaction, and organizational experience at management level. – Degree in sales & marketing – Computer literacy – MS Office skills – Communication skills (verbal & written) – Business acumen – Leadership Skills – Problem Solving Ability – Time management – Ability to effectively deal with pressure – Knowledge of sales, business and distribution channels #JO

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