CA
Recrutement d'un Gérant d’Établissement Polyvalent (H/F)
CDI5 months ago
Job Description
Cotonou
CDD
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
AltEmploi Benin, recruitment consulting firm, human values connector, recruits for one of its clients working in the Hotel and Catering industry: A Hotel Establishment Manager
Experience
Attached to the management, you are responsible for ensuring the operational management of the establishment, guaranteeing a high-end customer experience and effectively coordinating teams.
Main duties
In this position, your main missions are: Guarantee the quality of reception and customer service; Organize schedules, allocate tasks and supervise teams; Ensure compliance with quality standards and internal procedures; Coordinate catering activities and the organization of events; Ensure customer satisfaction and ensure effective claims management; Coordinate catering activities and the organization of events; Ensure the follow-up of booking requests, quotes, confirmations and commercial reminders; Oversee inventory management, organize inventories and ensure control of consumption and expenditure. Holder of a BAC+3 in Hospitality and Catering, Management or any other equivalent field, you ideally justify two (02) years of professional experience in a similar position. You have a good knowledge of hotel operations, customer relationship management, booking tracking and revenue and inventory control. You master office tools, including Excel or Google Sheets, and digital management and reservation tools. Rigorous, organized and dynamic, you demonstrate an ability to anticipate needs, manage priorities, solve difficulties and bring teams together around common objectives. Your relational ease, your sense of confidentiality, your leadership and your willingness to work on weekends and holidays will be assets to succeed in this position.
Candidate profile
Think you fit this profile? Do not hesitate to click on "Apply"! The AltEmploi Benin team.
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Expert Application Advice
Se présenter en personne — Dans la restauration et l'hôtellerie en Afrique, la grande majorité des recrutements se fait après une présentation physique directe. Habillez-vous soigneusement, venez entre 14h et 17h (hors rush), et apportez une lettre de recommandation écrite de votre dernier patron. Le gérant veut voir votre allure avant tout.
Démontrer, pas juste déclarer — Ce qui compte vraiment, c'est ce que vous savez faire : service en salle, préparation de boissons, gestion de caisse en heure de pointe, respect des règles d'hygiène. Soyez prêt à une journée d'essai — c'est souvent la vraie sélection dans ce secteur. Si vous maîtrisez des spécialités locales (cocktails à base de produits locaux, plats typiques), mentionnez-les explicitement.
Références locales solides — Une recommandation orale ou écrite d'un patron d'établissement reconnu dans la ville vaut plus que tout diplôme. Constituez une liste de 2-3 anciens employeurs joignables par téléphone et prêts à confirmer votre sérieux, votre ponctualité et votre honnêteté.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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