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Automatically translated from French. View the original offer
AltEmploi Benin, recruitment consulting firm, connector of human values, recruits for one of its clients specialized in Hospitality and Catering: A Receptionist Attached to the Reception Manager, you are responsible for ensuring a personalized and quality welcome to customers, managing the operations of arrival and departure of customers.
In this position, your main missions are: Ensure the physical and telephone reception of customers with courtesy, discretion, professionalism; Complete the formalities of arrival and departure of customers (check-in and check-out) in compliance with the institution’s procedures; Track customer records and update their preferences to personalize their care; Present the hotel’s infrastructure and services; Process reservations received by phone, email or platforms digital and monitor availability; Respond to customer requests, anticipate their needs and manage them complaints with responsiveness, diplomacy and discernment; Manage the telephone switchboard and write correspondence professionals; Promote the services of the institution and contribute to the development of additional sales; Ensure compliance with reception procedures, quality standards and Confidentiality requirements of the institution.
Holder of a BAC+2 minimum in Hospitality-Restoration, Hotel Management or any equivalent degree, you ideally justify two (02) years of professional experience to a similar position. You have a good command of hospitality techniques, reservation management, billing and customer relationship monitoring. You master French and professional English, as well as office tools and hotel management software such as Opera, Mews, Protel. Knowledge of high-end hotel codes would be an asset. Rigorous, organized and responsive, you know how to manage several requests simultaneously and deal with delicate situations with calmness and diplomacy. You do evidence of careful presentation, relational ease and great discretion. Your team spirit, your flexibility and your availability to work in off-hours, weekends and holidays will be essential to succeed in this position.
Think you fit this profile? Do not hesitate to click on "Apply"! The AltEmploi Benin team.
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