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Computer Technician - CDE

BĂ©nin Digital
📍 Cotonou 🇧🇯CDIđŸ—“ïž 19 days ago

Job Description

Cotonou
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Job overview

  • Other information

In a multi-site IT environment, the IT Technician provides local and remote support to users. It contributes to the operational maintenance of workstations, software and peripherals, in compliance with safety rules.

Main duties

    • Ensure Help Desk level 0 and 1 and contribute to Level 2 support.
  • Prepare, deploy and maintain equipment and peripherals.
  • Support users and intervene on different sites.
  • Required skills
    • Mastery of Windows 10/11, Microsoft 365, and ITIL management principles.
  • Knowledge of TCP/IP networks, Wi-Fi, VPN and desktop security.
  • Methodical diagnosis and drafting of procedures.

Candidate profile

  • Education / Qualifications

  • Bac Training+2 minimum in computer science, network or equivalent field.

Experience

  • 2 to 3 years of professional experience in IT support.
  • Mobility for occasional travel.
  • Certifications
    • ITIL 4 Foundation (wish).
  • Relevant certifications in the Microsoft field or hardware manufacturer.
  • Deliverable
    • Inventories, reports, user procedures.

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Présentation du poste

  • Autres informations

Dans un environnement informatique multisite, le Technicien Informatique assure le support de proximité et à distance auprÚs des utilisateurs. Il contribue au maintien en condition opérationnelle des postes de travail, logiciels et périphériques, dans le respect des rÚgles de sécurité.

Missions principales

    • Assurer le Help Desk de niveaux 0 et 1 et contribuer au support de niveau 2.
  • PrĂ©parer, dĂ©ployer et maintenir les Ă©quipements et pĂ©riphĂ©riques.
  • Accompagner les utilisateurs et intervenir sur diffĂ©rents sites.
  • CompĂ©tences requises
    • MaĂźtrise de Windows 10/11, Microsoft 365, et des principes de gestion ITIL.
  • Connaissances en rĂ©seaux TCP/IP, Wi-Fi, VPN et sĂ©curitĂ© des postes.
  • Diagnostique mĂ©thodique et rĂ©daction de procĂ©dures.

Profil recherché

  • Formation / DiplĂŽmes

  • Formation Bac+2 minimum en informatique, rĂ©seaux ou domaine Ă©quivalent.

Expérience

  • ExpĂ©rience professionnelle de 2 Ă  3 ans souhaitĂ©e dans l'assistance informatique.
  • MobilitĂ© pour dĂ©placements occasionnels.
  • Certifications
    • ITIL 4 Foundation (souhaitĂ©e).
  • Certifications pertinentes dans le domaine Microsoft ou matĂ©riel constructeur.
  • Livrables
    • Inventaires, comptes rendus, procĂ©dures utilisateurs.
Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • ‱Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • ‱Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • ‱Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • ‱Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • ‱Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • ‱A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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