T4
Chargé(e) de Communication et Relation Client sur les Réseaux Sociaux
CDI3 months ago
Job Description
Abidjan
CDI
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Automatically translated from French. View the original offer
Presentation PALMCI is currently looking for a motivated employee to fill the position of Customer Relationship Manager. Mission
Responsibilities
The incumbent will be responsible for leading and optimizing the deployment of the customer experience strategy dedicated to planters, in order to sustainably improve their satisfaction, loyalty and the quality of the relationship offered to them. Key responsibilities Deploy the actions resulting from the customer research strategy (market analysis, measurement of satisfaction, expectations of planters); Implement and administer a structured customer data collection and analysis (CRM) system; Segment the population of planters to adapt marketing and relational actions;
Experience
Propose courses of action for the implementation of the overall customer experience strategy, in line with the objectives set; Designing optimized customer journeys (before, during and after delivery); Develop loyalty and farmer engagement programs; Supervise actions for the continuous improvement of planter routes; Support the field teams of Integrated Agricultural Units in customer relationship management; Ensure the reception and care of planters during their visits to headquarters; Coordinate and monitor the commercial actions carried out in the field with the teams of Integrated Agricultural Units; Establish standards of treatment and quality of service; Analyze the root causes of dissatisfaction and propose structural corrective actions; Propose and manage innovative initiatives in the service of customer relations.
Candidate profile
Education / Qualifications
Training: BAC level diploma+2 to BAC+3 in marketing, strategic marketing, sales management or customer relationship management. Experience: at least 3 years of experience in a similar function or in the fields of marketing, CRM (Customer Relationship Management) or business development. Application file Applications (CV and copy of the diploma) must be sent to the Human Resources Department no later than July 24, 2026 before 12:30, specifying the title of the position.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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