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Decision Support / VDI Context:

Bénin Digital

📍 Cotonou 🇧🇯CDI🗓️ 7 days ago

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Job Description

Cotonou

CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Job overview

The customer is looking for a Senior Functional Support to integrate the support team and ensure continuity and quality of services in production.

Main duties

- Control of production starts:
Preparation, coordination and monitoring of production starts, evaluation of the technical and functional impacts of changes, management of CAB committees.
- Production coordination:
Monitoring of production operations, analysis of malfunctions, proposals for continuous improvement.
- Functional Support:
Monitoring and incident resolution, animation of crisis cells, communication with stakeholders.
Required skills:
Techniques: Application support, Data Warehouse, ETL (DataStage), Power BI, SQL, ITIL.
Functional: Multidisciplinary coordination, priority management, customer orientation.

Candidate profile

Expected contributions: Management of secure production starts, improvement in the quality of service rendered, reduction of incident resolution times.
Company:
Benin Digital, Digital Services Company (ESN), specialized in the digitalization of business processes.

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Présentation du poste

Le client recherche un Support Fonctionnel Senior pour intégrer l'équipe de support et garantir la continuité et la qualité des services en production.

Missions principales

- Pilotage des mises en production :
Préparation, coordination et suivi des mises en production, évaluation des impacts techniques et fonctionnels des changements, gestion des comités CAB.
- Coordination de production :
Suivi des opérations de production, analyse des dysfonctionnements, propositions d'amélioration continue.
- Support Fonctionnel :
Supervision et résolution d'incidents, animation de cellules de crise, communication avec les parties prenantes.
Compétences requises :
Techniques : Support applicatif, Data Warehouse, ETL (DataStage), Power BI, SQL, ITIL.
Fonctionnelles : Coordination pluridisciplinaire, gestion des priorités, orientation client.

Profil recherché

Contributions attendues : Gestion des mises en production sécurisées, amélioration de la qualité du service rendue, réduction des délais de résolution des incidents.
Entreprise :
Bénin Digital, Entreprise de Services du Numérique (ESN), spécialisée en digitalisation des processus métiers.

Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

•Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
•Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
•Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
•Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
•Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
•A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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Published: 19 octobre 2026

Your safety comes first — read before you go

•Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
•Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
•Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
•Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
•Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
•A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.