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Automatically translated from French. View the original offer
Receptionist – Operations Assistant
ORADYS RESIDENCE, furnished residence located in Sanguéra (Lomé, Togo), provides 22 apartments of different categories for short and long term rental. As part of the strengthening of its activities, the structure recruits a Receptionist – Operations Assistant, ideally residing in Sanguéra, Adidogomé or in the vicinity.
Main duties
Under the direct supervision of the Operations Officer and under the authority of the ORADYS RESIDENCE Administrator, the incumbent will perform the following duties.
Reception management – Accommodation
Manage reservations and prepare guests for arrival, stay and departure. Ensure the reception and check-in of guests, and provide them with all the assistance and information necessary for the smooth running of their stay. Check-out at the end of your stay. Comply in every detail with the procedures established during the check-in and check-out of customers. Keep up-to-date the booking book, the online customer registration platform, the CARDEX file, the booking file and the rate of occupancy of the apartments. Follow-up with CARDEX after each departure.
Customer follow-up
Ensure and ensure customer satisfaction. Contribute to the processing of customer satisfaction feedback in connection with the sales department and take stock of the Administration. Prepare the quarterly management report. Participate in business activities to detect new customers.
Management of the caisse
Establish the invoices of the benefits and proceed to the collection. Ensure daily accounts on the basis of invoices. Ensure payment of all invoices. Make the daily point of receipts to the Administration.
Follow-up of the Residence's activities
Receiving, processing and forwarding mail. Assist the Operations Officer and Administrator in supervising the maintenance of the apartments and all areas of the Residence. Assisting them to ensure the proper functioning of the different appliances in the apartments (TVs, air conditioning, fans, fridges, telephones, electricity, bulbs, plumbing...). Support the management of stocks (input-output) by avoiding stock shortage. Ensure the availability of equipment and products for maintenance agents. Ensure the quarterly inventory in connection with the Operations Officer and the Administrator.
Secondary missions
Carry out any other tasks entrusted by the Administration in the context of the proper functioning of the Residence.
Candidate profile
The candidate must have at least a Professional Certificate in Hospitality (BPH) or a Superior Technician Certificate (BTS) in Hospitality, or any other equivalent training. He or she must have at least three (03) years of professional experience in a receptionist position or in the management of a hotel reception. An excellent command of French both orally and in writing is required; fluency in English is an asset.
Required qualities
Integrity and a sense of ethics; professionalism and discretion; dynamism, rigor and attention to detail.
Required skills
Excellent interpersonal skills and team spirit; ability to work independently; high sense of customer service; good organizational, planning and decision-making skills; adherence to applicable procedures and regulations; leadership and ability to coordinate a team.
Characteristics of the position
Start date: Monday 02 November 2026. Type of contract: One (01) year renewable fixed-term contract with a trial period of three (03) months. Type of employment: full-time. Function: Receptionist – Operations Assistant. Sector: hotels. Location of the post: Sanguéra – Lomé (Togo). Salary: during the interview.
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