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Automatically translated from French. View the original offer
We are looking for a Head of Agency to join our team. This position involves the complete management of the agency’s activity, including operational, commercial and administrative supervision, in order to support the growth and profitability of the establishment in a dynamic environment.
Structure and optimize the internal functioning of the agency, developing procedures and guaranteeing a high quality service. Manage the daily activity, including the supervision of ticketing operations, hotel reservation and associated services (visas, concierge), while ensuring compliance with IATA standards and airline rules. Develop the customer base, by retaining existing customers and prospecting new ones, mainly companies, to increase portfolio and market share.
Build and maintain strong relationships with partners such as airlines, hotels and other service providers, while ensuring price and competitive watch.
Organize team management: planning, goal setting, training and evaluation to maintain a successful, cooperative and caring team. Monitor financial performance by controlling revenue, margins, sales and cash management, while proposing actions to improve profitability. Produce regular reports for the General Management, ensuring the update of statistics, management of dashboards and overall administrative follow-up of the agency. Achieve six-month objectives to ensure the smooth functioning and structuring of internal procedures, then one year for revenue growth, contract development and consolidation of strategic partnerships.
𝐈. 𝐕𝐨𝐭𝐫𝐞 𝐩𝐫𝐨𝐟𝐢𝐥
- 𝟏. 𝐅𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐞𝐭 𝐞𝐱𝐩𝐞́𝐫𝐢𝐞𝐧𝐜𝐞
Bac+4/5 in tourism or business management.
At least 5 years of experience in travel agency, including at least 1 year in a supervisory position. Experience of 2 years or more as an agency manager is appreciated. Experience in air ticketing essential. Experience in business trips or tour packages is a plus.
- 𝟐. 𝐂𝐨𝐦𝐩𝐞́𝐭𝐞𝐧𝐜𝐞𝐬 𝐭𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬
Mastery of airline pricing, ticket issuance and modification Control of hotel bookings and customer support (visas, concierge) Advantages: negotiation with customers and suppliers, business development with companies, group quotations, design of tour packages, knowledge of airline NDCs
- 𝟑. 𝐎𝐮𝐭𝐢𝐥𝐬
GDS: Sabre and Amadeus indispensable, Galileo appreciated Office Pack, especially Word and Excel Knowledge of BORA software is a plus
- 𝟒. 𝐋𝐚𝐧𝐠𝐮𝐞𝐬
French: excellent command of writing and speaking (C1) English: professional level (B2), C1 appreciated Spanish: intermediate level (B1), B2 appreciated
- 𝟓. 𝐐𝐮𝐚𝐥𝐢𝐭𝐞́𝐬 𝐩𝐞𝐫𝐬𝐨𝐧𝐧𝐞𝐥𝐥𝐞𝐬
Leadership and a sense of responsibility Rigor, integrity and autonomy Excellent relationship and customer service Availability and responsiveness Initiative and negotiating ability
𝐕𝐨𝐮𝐬 𝐚𝐯𝐞𝐳 𝐚̀ 𝐥𝐚 𝐟𝐨𝐢𝐬 𝐮𝐧𝐞 𝐬𝐨𝐥𝐢𝐝𝐞 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐭𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞 𝐝𝐞 𝐥𝐚 𝐛𝐢𝐥𝐥𝐞𝐭𝐭𝐞𝐫𝐢𝐞, 𝐮𝐧 𝐯𝐫𝐚𝐢 𝐬𝐞𝐧𝐬 𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐞𝐭 𝐥𝐞 𝐠𝐨𝐮̂𝐭 𝐝𝐮 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭. 𝐕𝐨𝐮𝐬 𝐬𝐚𝐯𝐞𝐳 𝐩𝐫𝐞𝐧𝐝𝐫𝐞 𝐝𝐞𝐬 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐞𝐭 𝐟𝐚𝐢𝐫𝐞 𝐚𝐯𝐚𝐧𝐜𝐞𝐫 𝐮𝐧𝐞 𝐞́𝐪𝐮𝐢𝐩𝐞.
𝐂𝐞 𝐪𝐮𝐞 𝐧𝐨𝐭𝐫𝐞 𝐜𝐥𝐢𝐞𝐧𝐭 𝐨𝐟𝐟𝐫𝐞
A permanent position, with executive status, with a trial period of 3 months A key and visible role, with real leeway to structure and develop the agency A dynamic environment, focused on service excellence and the result, with benevolent management and a strong team spirit
Attractive remuneration, depending on profile and experience A full time from Monday to Friday, with a possible presence on Saturday morning (to be discussed)
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Je suis très intéressé(e) par ce poste chez Hr Talents Partners. Mon parcours correspond bien à des besoins comme les compétences demandées dans l'annonce, et j’aimerais montrer concrètement comment je peux contribuer. Puis-je vous envoyer un CV qui illustre cela ? Merci pour votre considération.
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