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CDIabout 2 months ago

CUSTOMER SUCESS MANAGER

JobPilot
Accra (Ghana)

Job Description

CUSTOMER SUCESS MANAGER

  • Vacancies In Ghana

Job Details

Job Details

CUSTOMER SUCESS MANAGER

A reputable company

Ghana

Full Time

Expired

 About the Opportunity We are partnering with a high-growth SaaS company to hire an experienced Customer Success Manager who can operate strategically, own customer outcomes, and drive measurable impact across the customer lifecycle. This role is best suited for candidates who have consistently managed high-value SaaS accounts and influenced retention and expansion at scale.

 What You’ll Own End-to-end ownership of a portfolio of SaaS customers (onboarding → adoption → renewal → expansion) Building executive-level relationships with key stakeholders Driving product adoption using data, insights, and success plans Proactively identifying churn risks and executing retention strategies Leading QBRs (Quarterly Business Reviews) and value-driven conversations Identifying and closing expansion opportunities (upsell/cross-sell) Acting as a strategic partner—not just support—for your customers

Strict Requirements (Non-Negotiable) 3+ years in Customer Success or Account Management within a SaaS company Proven track record managing mid-market or enterprise SaaS accounts Demonstrated impact on retention, renewals, and revenue expansion Strong commercial acumen (comfortable owning revenue conversations) Experience with customer success platforms (e.g., Salesforce, Gainsight, HubSpot) Ability to engage senior stakeholders and drive strategic discussions

Salary

Competitive

Monthly based

Location

Accra, Greater Accra Region, Ghana

Job Overview

Job Posted:

3 weeks ago

Job Type

Full Time

Job Role

Education

Bachelor Degree

Experience

3+ Years

Slots...

1

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Location

Accra, Greater Accra Region, Ghana

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Job: Job Title

Job Details

  • Country : Ghana

  • City : Greater Accra Region, Ghana

  • Contract Type : CDI

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