AG
Chargé de Support et Déploiement SAP S/4HANA FI/CO
CDIabout 2 months ago
Job Description
Abidjan
Freelance
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Automatically translated from French. View the original offer
Description of the mission Since the end of 2025, the finance department AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong presence on the African continent, has launched a project to deploy SAP S4/HANA ERP, coupled with the implementation of ESKER (digitalization P2P cycle) and NEOFI (banking communication) solutions to replace its old accounting and financial tools. This large-scale program aims to define a centralized financial model that meets the needs of different activities (port, maritime, logistics, rail) and then deploys it in the 50 countries Africa Global Logistics. The Finance Department wishes to strengthen the internal team that manages this program by recruiting a SAP S4/HANA FI/CO support and deployment manager. The manager is the head of the local support/deployment team and reports to the program director based at the group headquarters in France. He is responsible for managing SAP-ESKER deployment projects as well as ensuring efficient and sustainable support of systems in production. It guarantees quality of service, operational performance and alignment with business needs.
Main duties
Monitoring of deployments
- Pilot the program deployment strategy (SAP) – ESKER – NEOFI) defined by the program management
- Coordinate, in collaboration with the central team, roll-out projects by clusters (multi-country / multi-entities)
- Supervise and staff the project phases: framing, fit-gap analysis, parameterization, testing, go-live production, hypercare
- Managing dependencies between projects and monitoring risks
- Ensure costs, deadlines and quality are met Support Management (AMS)
- Organize and supervise the support activity (Level 1 and climbing level 2)
- Oversee the monitoring of interfaces and propose long-term corrective action plans
- Set up and monitor SLA/OLA and report these items to programme management and countries/entities
- Oversee the management of incidents, requests and problems
- Ensure service continuity and application performance Governance and continuous improvement
- Contracting to drive IT governance around SAP
- Identify and implement areas of optimization and continuous improvement
- Documentation of processes and solutions
- Monitor and analyze performance KPIs Team management
- Contribute to the recruitment and supervision of an internal and/or external team (consultants, project managers, support)
Education / Qualifications
- Define and implement the team induction and training plan.
- Drive the gradual transformation of Legacy support teams to SAP, Esker and Neofi businesses.
- Implement methods, tools, KPIs to transform the Ascens Services support team into a Streamline (?) competency center for the group.
- Develop skills and support
Candidate profile
Required qualifications:
Experience
- 8 to 10 years of experience in supporting or deploying ERP Finance
- Strong knowledge of financial processes and accounting principles
- Proven experience in deployment (international roll-out appreciated)
- Experience in team management and service providers
- Experience with SAP ECC and/or S/4HANA (FI/CO module) is an asset
- Experience with P2P digitalization solutions would be a plus Training: Bac +5 (Engineering School, Business or University) with specialization in IS Technical skills:
- Good understanding of SI architectures
- Knowledge of project methodologies
- Experience in support management and ITSM (ITIL)
- Mastering SAP environments (ECC, S/4HANA) would be a plus
Required skills
- Leadership and ability to federate
- Excellent oral and written communication skills
- Service and customer orientation
- Ability to analyze and solve problems
- Rigor, organization and management of priorities Languages: English.
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Description de la mission La direction financière AFRICA GLOBAL LOGISTICS, un sous-groupe du groupe MSC fortement implanté sur le continent africain, a lancé depuis fin 2025 un projet de déploiement de l'ERP SAP S4/HANA, couplé à la mise en place des solutions ESKER (digitalisation cycle P2P) et NEOFI (communication bancaire) afin de remplacer ses anciens outils comptables et financiers. Ce programme à grande échelle vise à définir un modèle financier centralisé répondant aux besoins des différentes activités (portuaire, maritime, logistique, ferroviaire), puis à le déployer dans les 50 pays Africa Global Logistics. La Direction Financière souhaite renforcer l'équipe interne qui gère ce programme en recrutant un manager support et déploiement SAP S4/HANA FI/CO. Le manager est le responsable de l'équipe support / déploiement locale et reporte au directeur du programme basé au siège du groupe en France. Il est chargé de piloter les projets de déploiement des solutions SAP-ESKER ainsi que d'assurer un support efficace et pérenne des systèmes en production. Il garantit la qualité de service, la performance opérationnelle et l'alignement avec les besoins métiers.
Missions principales
Pilotage des déploiements
- Piloter la stratégie de déploiement du programme (SAP – ESKER – NEOFI) définie par la direction de programme
- Coordonner, en collaboration avec l'équpe centrale, les projets de roll-out par clusters (multi-pays / multi-entités)
- Superviser et staffer les phases projet : cadrage, fit-gap analysis, paramétrage, tests, mise en production (go-live), hypercare
- Gérer les dépendances entre projets et monitorer les risques
- Garantir le respect des coûts, délais et qualité Management du support (AMS)
- Organiser et encadrer l'activité de support (Niveau 1 et escalade niveau 2)
- Superviser le monitoring des interfaces et proposer des plans d'actions de correction pérennes
- Mettre en place et suivre les SLA/OLA et reporter ces éléments à la direction de programme et aux pays / entités
- Superviser la gestion des incidents, demandes et problèmes
- Veiller à la continuité de service et à la performance des applications Gouvernance et amélioration continue
- Contrbuer à animer la gouvernance IT autour de SAP
- Identifier et mettre en œuvre des axes d'optimisation et d'amélioration continue
- Assurer la documentation des processus et des solutions
- Suivre et analyser les KPI de performance Management d'équipe
- Contribuer à recruter puis encadrer une équipe interne et/ou externe (consultants, chefs de projet, support)
Formation / Diplômes
- Définir et mettre en œuvre le plan d'induction et de formation des équipes.
- Piloter la transformation progressive des équipes support Legacy vers les activités SAP, Esker et Neofi.
- Mettre en place les méthodes, outils, KPI permettant de transformer l'équipe de support Ascens Services en centre de compétences (?) Streamline pour le groupe.
- Développer les compétences et accompagner
Profil recherché
Qualifications requises :
Expérience
- 8 à 10 ans d'expérience dans le support ou le déploiement d'ERP Finance
- Solide connaissance des processus financiers et des principes comptables
- Expérience confirmée en déploiement (roll-out international apprécié)
- Expérience en management d'équipe et de prestataires
- Une expérience sur SAP ECC et/ou S/4HANA (module FI/CO) est un atout
- Une expérience sur des solutions de digitalisation du cycle P2P serait un plus Formation : Bac +5 (école d'ingénieur, commerce ou université) avec spécialisation en SI Compétences techniques:
- Bonne compréhension des architectures SI
- Connaissance des méthodologies projet
- Expérience en gestion de support et ITSM (ITIL)
- Maîtrise des environnements SAP (ECC, S/4HANA) serait un plus
Compétences requises
- Leadership et capacité à fédérer
- Excellentes compétences en communication orale et écrite
- Sens du service et orientation client
- Capacité d'analyse et de résolution de problèmes
- Rigueur, organisation et gestion des priorités Langues : Anglais courant.
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