AG
Csup/All/2024/07-7938 - Charge De Support Applicatif H/F
CDI2 months ago
Job Description
Abidjan
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Description of the mission Under the guidance of the Operations Manager, you will intervene on the resolution of incidents and problems that occur on Maritime, CMMS, Port, Logistics, HRIS, GED management applications, etc. Your main duties:
- Analyze and qualify user support requests: request, incident, or issue;
- Resolve and track problems and incidents that are escalated to you;
- Investigate business applications when necessary, in order to identify sources of malfunction;
- Assist our customers’ users in resolving incidents and problems they may encounter;
- Collect and maintain a knowledge base on incidents and problems encountered;
- Make a report of its activity and be force of proposal on possible improvements to be made;
- Anticipate malfunctions that may occur;
- Update the documentation systems.
Candidate profile
Education / Qualifications
- Êthe Higher Education Bac+4/5 in computer science, or an equivalent field;
Experience
- Have at least (02) years of professional experience on an Application Support Engineer position;
- Have a good understanding of the logical mechanisms of applications;
Other information
- Have a certified knowledge of IT processes;
- Have a command of English, written and oral;
- Have a good ability to anticipate malfunctions, manage queries, incidents, problems and assist users;
- Good knowledge of the trades: HRIS, accounting, logistics and transport, Maritime and Port, Electronic Document Management (EDM), ideally onBase solution and SQL language; Strengths:
- Êbe young, intelligent and ambitious;
- Have a passion for the function of Applicative support;
- Having an ITIL Certification would be an asset;
---
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Ready to apply?
Create a CV tailored to this offer
You are recruiting?
Find candidates on TAF4ALL🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
🇨🇦
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
Description de la mission Sous la conduite du responsable des opérations, vous interviendrez sur la résolution des incidents et problèmes qui surviennent sur les applicatifs de gestion Maritime, GMAO, Portuaire, Logistique, SIRH, GED, etc. Vos principales attributions :
- Analyser et qualifier les demandes de support des utilisateurs : requête, incident, ou problème ;
- Résoudre et suivre les problèmes et incidents qui vous sont escaladés ;
- Effectuer lorsque nécessaire, des investigations sur les applicatifs métiers, afin d'en identifier des sources de dysfonctionnement ;
- Assister les utilisateurs de nos clients dans la résolution des incidents et problèmes qu'ils pourraient rencontrer ;
- Collecter et Maintenir une base de connaissances sur les incidents et problèmes rencontrés ;
- Faire un reporting de son activité et être force de proposition sur d'éventuelles améliorations à apporter ;
- Anticiper les dysfonctionnements qui peuvent survenir ;
- Actualiser les systèmes de documentation.
Profil recherché
Formation / Diplômes
- Être de Formation supérieure Bac+4/5 en informatique, ou dans un domaine équivalent ;
Expérience
- Avoir au moins (02) années d'expériences professionnelles sur une fonction d'Ingénieur Support Applicatif ;
- Avoir une bonne compréhension des mécanismes logiques des applications ;
Autres informations
- Avoir une connaissance certifiée des processus informatiques ;
- Avoir une maîtrise de l'anglais, écrite et orale ;
- Avoir une bonne capacité à anticiper les dysfonctionnements, gérer les requêtes, incidents, problèmes et assister les utilisateurs ;
- Bonne connaissance des métiers : SIRH, comptabilité, logistique et du transport, Maritime et Portuaire, Gestion Electronique de Document (GED), idéalement de la solution OnBase et du langage SQL; Atouts :
- Être jeune, intelligent et ambitieux ;
- Avoir la passion de la fonction du support Applicatif ;
- Avoir une Certification ITIL serait un atout ;
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.