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Automatically translated from French. View the original offer
Blueberry Travel Madagascar is a company specialized in travel and mobility services, based in Antananarivo. It offers transport solutions tailored to the needs of local and international customers. The company focuses on reliable car rental services, intended for both business and leisure travel throughout Madagascar. Blueberry Travel Madagascar attaches great importance to customer satisfaction, thanks to well-maintained vehicles and responsive and quality service. Employees work in a dynamic environment that values professionalism, integrity and attention to detail. The position of Car Rental Agent is a full-time job, based on site in Antananarivo. The Car Rental Agent is responsible for managing the day-to-day rental operations, including the reception of customers, the presentation of different rental offers and the preparation of lease agreements. Its main responsibilities include: Ensuring the care and return of vehicles. Check the necessary documents for rental. Process payments and record reservations accurately in internal systems. Respond to customer requests and provide information on rental conditions and services offered. Manage complaints and resolve any issues to ensure a positive customer experience. Coordinate activities with drivers and the fleet management team. Monitor the availability of vehicles and optimize their assignment. Ensure that the rental agency remains organized, welcoming and professional. Qualifications and skills required Rental and reservation management: mastery of booking management, rental contracts and vehicle assignment. Communication skills: ability to communicate clearly with clients and colleagues, in person, by phone and in writing. Sense of customer service: the ability to understand customers’ needs, address their concerns, solve problems and build customer loyalty. Mastery of IT tools: ability to use office software as well as reservation and rental management systems. Rigor and precision: Particular attention is paid to document processing, payments and vehicle reports. Organization and versatility: ability to work on-site in Antananarivo, manage multiple tasks simultaneously and remain calm during busy periods. Professional experience: Prior experience in car rental, tourism, hospitality or a similar service sector is an asset. Language skills: good command of French and/or English. Knowledge of additional local languages is an advantage. Sector: Administration & Operations
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