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Automatically translated from French. View the original offer
As a Ticketing Agent, you will be responsible for accompanying customers throughout their booking process and ensuring a smooth and quality travel experience.
Welcome, advise and analyze the needs of clients. Search for the best routes, rates and adapted services. Establish and communicate the quotes as well as the conditions of sale. Make reservations on ticketing platforms and monitor them.
Issue e-tickets and transmit travel information. Manage requests for additional services (seat, meals, changes, etc.). Ensure efficient after-sales service and customer loyalty. Participate in the monitoring of payments and collection. Produce sales reports and periodic reporting.
Bac+2/3 in Tourism, Commerce, Management or equivalent field. Experience in travel agency or air ticketing desired. Good command of a reservation system (Amadeus, Galileo, Sabre or equivalent). Excellent interpersonal skills and customer service. Rigor, organization and ability to manage multiple files simultaneously.
Good command of computer tools. The practice of French and English is an asset. Futuramagroup recruits: Agent ticketing, CDI, in Antananarivo, Madagascar. Expected profile: Bac+2 minimum. Duties Welcome, advise and analyze the needs of clients. Search for the best routes, rates and adapted services. Establish and communicate the quotes as well as the conditions of sale. Make reservations on ticketing platforms and monitor them. Issue e-tickets and transmit travel information. Manage requests for additional services (seat, meals, changes, etc.). Ensure efficient after-sales service and customer loyalty. Participate in the monitoring of payments and collection. Produce sales reports and periodic reporting. Candidate profile Bac+2/3 in Tourism, Commerce, Management or equivalent field. Experience in travel agency or air ticketing desired. Good command of a reservation system (Amadeus, Galileo, Sabre or equivalent). Excellent interpersonal skills and customer service. Rigor, organization and ability to manage multiple files simultaneously. Good command of computer tools. The practice of French and English is an asset.
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Bonjour Futuramagroup, je suis candidat pour ce poste. Mon parcours en Afrique m’a permis de maîtriser les compétences demandées dans l'annonce dans des contextes complexes. Je serais ravi d’échanger sur ma capacité à apporter des solutions adaptées à vos enjeux. Merci pour votre considération.
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