Head of Development

FUNCTION: SALES & MARKETING/COMMERCIAL

Type of contract: CDI Job description:

Education / Qualifications

As part of the development of its SME offer and its digital transformation, AGL Côte d'Ivoire is looking for a SME Development Manager to federate the business lines, support functions and the digital ecosystem around a local roadmap, including WeGoAfrica. As such, you will be responsible for: Define and deploy the strategy for developing SME offers, including the WeGoAfrica offer dedicated to Ivorian SMEs: transport commission (C&F), import/export groupage, warehousing, cold chain and associated services; Refine the positioning of SME offers within AGL Côte d'Ivoire's digital and logistics ecosystem; Build, maintain and pilot a single roadmap of SME and innovation initiatives in Côte d’Ivoire, in coordination with commercial and operational teams, support functions and local partners; Ensure the prioritization of initiatives and projects taking into account MVP, quick wins, Ivorian market needs and longer-term investments; Organize and lead local coordination bodies: steering committees, operational points and synchronization with business sponsors and the General Management; Establish clear project governance, integrating piloting rituals, indicators, decision-making methods and arbitration management; Structure and coordinate local initiatives related to import/export grouping, shared warehousing, cold chain solutions, digitalization of customer journeys and SME-friendly pricing and service models;

Experience

Capitalize on customer feedback and feedback from local teams to continuously improve the offer; Provide the role of local referent for digital tools and solutions dedicated to SMEs and raise the needs of customers and local teams in order to feed the roadmaps driven by central teams; Support the deployment and adoption of digital solutions with sales and operational teams, monitor their uses and identify areas for improving the customer experience; Participate in the launch of new features and services, notably through training, communication and local commercial activation actions; Define and monitor SME offer performance indicators: adoption, volumes processed, utilization rates, acquisition, retention, customer satisfaction, additional margin and return on investment; Implement a consolidated local reporting allowing the management of the activity by AGL Côte d'Ivoire's General Management and the functions concerned; Ensure the budgetary follow-up of projects, propose the necessary arbitrations and manage the return on investment of SME and innovation initiatives in Côte d'Ivoire. Bac+5 (business school, engineering school, university) or equivalent training;

• 7 to 10 years of experience in one or more of the following areas: logistics and/or transport; management of transversal projects or programmes; development of offers or products in the digital, services, logistics or e-commerce sectors; consulting in strategy or transformation, ideally on issues related to SMEs or the Ivorian market; Ability to federate and gain the support of sales, operational and support teams; Excellent communication skills in French; Professional English appreciated; Ability to demonstrate pedagogy and accompany the conduct of change; Strong results orientation and ability to evolve in an environment with a sustained pace of execution; Excellent sense of prioritization and ability to rigorously manage several projects in a demanding operational environment. Minimum level of study required: Master or equivalent Language / Level: ENGLISH: Professional

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