T4
Express Union recrute un(e) Responsable d'Exploitation
CDI3 months ago
Job Description
Cameroun
CDI
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Automatically translated from French. View the original offer
CFAO Mobility is recruiting an Operations Manager to strengthen its team in Cameroon.
Animation and collaboration
You coordinate the stakeholders of the various internal circuits (long-term rental, short-term rental, geolocation and fleet management) in order to guarantee the satisfaction of users, deal with complaints and animate customer meetings. You ensure the transmission of data necessary for fleet monitoring by the sales department, including key indicators for activity reviews. You make sure that the teams prepare all the supporting documents for the monthly invoicing of the turnover and send them to the billing service within the time limit. You optimize operational procedures to increase the speed and efficiency of daily tasks, and control performance indicators (turnover, profit margin, productivity, quality and safety).
Management of teams
You recruit, supervise and train employees in synergy with the HR manager, with a view to continuous performance improvement. You ensure the productivity and smooth operation of the sales administration service (LLD, LCD, geolocation and fleet). You protect the interests of the company when returning cars, guaranteeing the systematic sending to customers of quotes related to contract overruns. You lead, develop and evaluate the work of operational brigades.
Administrative management and back-office
You suggest integrations and withdrawals of vehicles from the fleet, in consultation with the general management and the sales manager. You oversee the timely transmission of monthly reports and balance sheets to headquarters. You take part in the construction of forecast budgets. You design and submit investment requests for the acquisition of new vehicles, respecting established standards.
Quality approach
You guarantee the application of the group's automotive quality policy through all services. You monitor compliance with PACI requirements and initiate appropriate corrective actions. You impose strict compliance with the standards dictated by the franchisor and carry out the necessary actions.
Candidate profile
Required skills
Ability to lead and manage multidisciplinary working groups. In-depth knowledge of the processes and laws governing the automotive industry. Competence in financial analysis and performance management. Know-how in project administration and continuous development.
Other information
Excellent handling of the IT tool and enterprise resource planning (ERP).
Personal qualities
Great care and attention to detail. Excellent organizational skills and good emergency management. Relational skills coupled with a strong customer orientation.
Education and experience
Hold a BAC level degree+4 or BAC+5 in engineering, management, marketing, commercial action or similar. Justify a professional practice between seven and ten years in the automotive industry.
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Your safety comes first — read before you go
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