Parts and Service Sales Representative Bilingual (M/F)

The position Advertisement pour la recrutement d’un parts and Service Sales Representative Bilingual (F/H)

Location

Abidjan, Ivory Coast Contract type: Salary range: FCFA net monthly Industry: Construction, Mining, Careers, Industry and Heavy Equipment Main duty: Your main mission will be to develop sales and market share in a defined geographical area, with a portfolio of customers and prospects, by marketing parts, components, services and technical solutions. You will also support customers in optimizing the maintenance and use of their equipment. Tasks:

• 1. Development of the commercial action plan Analyze its activity and propose the actions to be implemented to achieve the objectives of CA Propose a business action plan based on the strategy Analyze feedbacks and monitoring indicators to determine the actions to be implemented Identify customer targets, potentials, markets and interlocutors Participate in the definition of numerical objectives, KPI
• 2. Implementation of the commercial action plan with customers Organize and promote products to customers and prospects in the assigned area

Main duties

Organize missions (travel, appointments, authorizations) Disseminate the group offer to the customer

Education / Qualifications

Update the information in the CRM (park contact) Study the needs of the customer / prospect Communicate customer consumption forecasts (trains, bearings, GET, mechanical parts, components) to support departments Build the argument that meets customer needs and CA goals Advise and orient the customer according to his priorities (drafting of maintenance and production costs, best practices) Participate in various promotional events, events and marketing (Salons, JPO awareness...) Propose a technical and commercial offer in relation to the sedentary commercial force Build and negotiate an inventory management offer (buffer stock, assignment) Negotiate the conditions of realization of the offer (deadlines, rates, discounts...) Ensure the proper execution of the intervention (of the order): compliance with quality, deadline, margin, cost Ensure the follow-up and relaunch of commercial offers

• 3. Commercial monitoring Ensure a commercial watch on upcoming projects (institutional, events ...) Monitor the activity managed by the sedentary team regarding its sector (Quotes, orders) Conclude sales and supervise their achievements Optimize the rotation of common and dedicated stocks Manage negotiated projects (conversion, rebuilt plans, repairs...) Ensure good quality of service/product and customer satisfaction Updating the database (Interlocutors, accounts, machine park...) Take and share multi-BU information to relevant teams Monitor billing and participate in the recovery of your client portfolio
• 4. Technical & consulting Develop a consulting relationship allowing the customer to optimize its production costs Perform machine and component inspections: rolling train readings, bucket audits Provide advice on optimizing equipment maintenance and use Propose plans for continuous improvement (decrease in cost per ton/hour...) Propose training plans/actions for customer maintenance teams Participate in the implementation and testing of strategic projects Formulate and sell a technical solution to customers Build the argument that meets customer needs and CA goals
• 5. Analysis and reporting Ensure regular monitoring on the commercial activity (number of customers, turnover, margin...) Transmit key information to sedentary teams and management via visit reports Adjust your action plan based on the analysis of reporting Monitor the markets and activity of our customers (competition knowledge, warranty contracts, tenders) Propose actions to assess customer satisfaction and identify corrective actions Assist the customer satisfaction service in the management of disputes (technical and recovery)

Candidate profile

Your profile: You hold a baccalaureate+2 in Commerce

Experience

You ideally have 3 to 5 years of experience in selling technical or industrial products Experience in industrial environment, quarries or mines is desired You master sales, prospecting, trading and client portfolio development techniques You have skills in project management and technical advice You master the Office Suite, CRM and OEM software You have an advanced level in French both orally and in writing Proficiency in professional English is an asset Your personal assets: You will integrate a specialized environment in the sectors of construction, mining, quarries and industry , within an activity combining parts, services and technical solutions. This position will allow you to develop your B2B business expertise in a technical environment and work on concrete issues related to equipment, maintenance and customer performance. You will also have the opportunity to intervene on various missions combining business development, technical consulting, project management and customer relations

Job overview

For more than 40 years, RMO has supported talents and companies in West Africa: Côte d’Ivoire, Senegal, Mali, Burkina Faso, Togo and Benin. Our recruitment procedures are 100% free for candidates : You will not be asked to pay any fees at any time during the process.

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