DR
AGENT DE RESERVATION BILINGUE (FR-EN) -réf:ARB FR-EN 112026
CDI9 days ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Experience
The bilingual booking agent is responsible for welcoming, advising and assisting customers by phone, email or chat for their requests for stays, reservations or tourist services. He/she ensures a personalized follow-up of the files, checks availability, offers adapted solutions and ensures to offer a fluid and professional customer experience. The position requires an excellent command of both French and English, good communication skills and a rigorous, responsive and service-oriented attitude.
Main duties
Support for reservations by phone or chat and email Booking management of partner sites (Booking, Expedia, etc ...) Coordination with internal hotel services and management of special requests Ensure through the reservations received, the proper handling of customer requirements with the services concerned within the group Management of emails Relaunch travelers who have made a reservation without prepayment (chat, mail and phone)
Candidate profile
You are a BAC graduate+2 in Communication, Hospitality or English You have a perfect command of French and English both orally and in writing You have proven experience in the field of customer relations and call centres and/or in the hospitality sector You are comfortable using office and internet tools You have a sense of listening, empathy You are flexible on your schedules: 7/7 and 24/24 DRC Solutions recruits: Bilingual booking agents (FR/EN), CDI, at Immeuble MARBOUR Antsahavola, 3rd floor, Antananarivo, Madagascar. Expected profile: Bac+2 minimum. Duties Support for bookings by phone or chat and email Management of reservations of partner sites (Booking, Expedia, etc ...) Coordination with the internal services of the hotel and management of special requests Ensure through the reservations received, the good support of customer requirements with the relevant services within the group Management of emails Relaunch the travelers who made a reservation without prepayment (chat, mail and telephone) Candidate profile You are a BAC graduate+2 in communication, hospitality or English You have a perfect command of French and English both orally and in writing You have convincing experience in the field of customer relations and call centers and / or in the hotel sector You are comfortable in the use of office tools and internet You have a sense of listening, empathy You are flexible on your schedules: 7/7 and 24/24
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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