CO
Superviseur (H/F) – Bilingue – Français/Anglais
CDIabout 1 month ago
Job Description
Antananarivo
CDI
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Automatically translated from French. View the original offer
Candidate profile
Job Title Supervisor (m/f) – Bilingual – French/English Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Who are we? Concentrix is an international company with operations in more than 70 countries. Specialists in improving the customer experience and optimizing business processes, we help companies to transform themselves and achieve excellence, in an inclusive, collaborative and innovative environment. Your Mission As a Supervisor You will have the opportunity to play an exciting role in your hands: Ensure the daily management of the team Regularly support employees in their performance to ensure the achievement of objectives Identify the performance gaps, put in place appropriate action plans and monitor their implementation To guarantee the quality of service and the achievement of KPIsTo provide operational support on customer calls Here are the unique advantages we offer to recognize your contribution: A permanent contract of 40 hours per week An attractive salary A variable premium according to your results A language bonus A complementary health insurance from your 6th month of integration Access to the canteen and transportation of staff Optimal working conditions A continuous training for the development of your skills. A work environment that values the quality of life at work. Prospects for professional development. To shine in this role, we are looking for talents who meet the following criteria: A perfect command of English and French A solid experience of at least 1 year in a similar position A natural aptitude for leadership and team management A highly motivated profile, with strong abilities to accompany and develop team members in order to achieve performance objectives Ability to work under pressure while ensuring the follow-up of tasks until their completion Support and guide a team of employees Flexibility and availability to work on variable schedules If you are ready to take up this exciting challenge and propel your career to new heights, join us today! Sector: IT Services and IT Consulting
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